Working as a Process Guide, assisted management with daily operational agendas regarding process flow.knowledge of rodeo, atlas, kibana, sortation dashboard tools, used on daily basis to manage the process flow.working to ensure we deliver on all CPTs to deliver on customer promise.Working as a Quality Coach for new hire AAs and ensuring our Quality DPMO remains under threshold.Partnering with flow to clear out problem solve units from AFE walls to clear long standing dwells.Working to balance flow between walls and adding induct lanes to manage tote traffic.Coaching top offenders on quality misses and how to improve their quality skills.Doing takt time audits on tackling idle time for induct lanes to boost productivity.

Answered customers' questions and addressed problems and complaints in person and via phone.Built customer confidence by actively listening to their concerns and giving appropriate feedback.Trained associates on sales, customer service, operations, merchandising, product knowledge and asset protection.Communicated with the DM and the owner regarding information that affects the store's performance.Worked directly with the owners of the establishment to ensure their goals and visions were reached.Greeted and assisted customers in a positive, approachable manner. Answered questions and resolve customer inquiries and concerns.Opened and closed the store, which includes counting cash drawers and making bank deposits.