Harmeet Singh Email and Phone Number

Identify client needs and deliver tailored solutions. Collaborate with sales teams to articulate value propositions, lead technical presentations, and drive successful contract negotiations. Manage client accounts and ensure satisfaction through effective communication and relationship-building.

The responsibilities include leading IT operations for Airtel's digital journeys, focusing on mobile apps and websites to enhance sales & distribution, and customer experience. This role entails ownership of the end-to-end application service path, encompassing the web layer, middleware, databases, message queues, virtual machines, load balancers, and monitoring tools. Key performance areas include achieving 99.98% availability, maintaining flat overall operating expenses, and developing competencies to scale with new technologies. Additionally, the role involves managing a diverse team of Airtel and T&M resources while establishing a Centre of Excellence for various technologies to support Airtel's digital transformation.

The responsibilities include leading IT operations for business support system applications, with a focus on internal systems. This role entails ownership of the end-to-end application service path. Key performance indicators include achieving 99.98% availability. Additionally, the role involves managing vendor relationships and overseeing managed services operations

Understanding business requirements and delivering solutions to external customers using our current products (ROC RA and ROC FM) as well as achievable modifications through consulting. This approach ensures customers have the optimal RAFM system deployed while facilitating comprehensive managed service operations across APAC, including onsite, offshore, and mixed-shore models

Responsible for analyzing client needs, developing innovative and scalable end-to-end OSS designs, and collaborating with cross-functional teams to ensure that component-level designs align seamlessly with the overall architecture, implementation, and business objectives.

Responsible for reviewing the current (as-is) and future (to-be) processes to conduct a gap analysis between the two stacks, and for writing user stories as part of the continuous improvement process during the migration journey

Team Lead and Subject Matter Expert for the implementation of the Fraud Management System (Ranger) and the Revenue Assurance System (Moneta), responsible for establishing the associated business processes for operations

Responsible for accurate Mobility reporting and Compliances, Revenue saving targets, internal audit Scores, and revenue integrity controls for UPW and UPE circles