Harminder Singh Email & Phone Number

Gurugram, Haryana, India

Gurgaon, India

• Process Responsibilitieso The process is based on the audit of fund compliance. Fund Compliance includes country legislation and prospectus investment policies. o Testing UCITS and prospectus investment rules using automation tools and offline tests to detect any compliance breach. Experienced in legislations like UCITS, SICAV, and SIF. o Running complex offline tests for funds and intensively using Bloomberg terminal to complete various tests and compliance. o Aligning CRD (Charles River Division V9) fields with respect to Bloomberg on several security types Eg. ETF, CFD, Mutual Fund, CDS, Swaps, Options, Bonds, ADR & GDR, Fixed Income Instruments, Futures, and Structured investments. o Managing a complex, conceptual and judgment based process for more than 4 years and extracting work assignments with accuracy and within the provided timeframe. Maintaining and updating SOP to keep it relevant. o Management reports on a monthly, weekly and daily basis on the funds. o Managing a client with a team of 5 members. o Client interaction on a regular basis (daily - for day to day operation, weekly – issue calls to close the SLM’s, weekly – for any escalation and process improvement). o Providing training and support to new and existing associates. o Quality check of production and share feedback. o RCA of the feedback/errors and coordinate with the quality team to enhance the quality of the team.

Gurgaon, India

• Process Responsibilitieso Responsibility of managing 3 Line of Business (LOBs). o Trained in 5 LOB and have complete knowledge of all the processes. o Monitoring the performance of the team and processes to meet the expected SLA (production and quality) o Coordinating with team & management to achieve organization goals and Identifying Clients' requirements in terms of daily Production & Quality o Responsible for quality checks and do the quality analysis to maintain process quality. o Responsible for training, fresher and feedback of the existing team and new team members. o Quarterly review of SOPs of the processes with an auditor and ensuring SOPs files are kept up to date. o Interacting with process consultant (Onshore) for process-related clarifications and Interaction with Asst Managers and Managers to solve unusual conditions encountered in the team or on the floor. o Ensuring Service Level Agreements & Turnaround Time of Business (LOBs) is met with the highest degree of customer/employee satisfaction. o Preparing and delivering weekly & monthly dashboard (performance report) to Service delivery manager. Also, participate in weekly performance review call for service delivery managers’ meeting. o Responsibility of managing process (LOBs) capacity & bandwidth forecasting analysis. o Maintaining of weekly & monthly errors (defect) & feedback reports in excel matrix and sharing with associate and management. o Manage risk framework by identifying areas of potential risk/exposure & strengthen controls by FMEA (Failure Mode Effect Analysis)

Gurgaon, India

Gurgaon, India

FIS Global Business Solutions India Pvt Ltd. (formaly known as EFunds International Pvt. Ltd)• I was in financial plan process where my responsibility was to process financial applications, forwarded by US advisor to setup Financial account, Brokerage account and Mutual funds & Certificate account for new & existing client, which are used for stock & bond trading, real estate investment and retirement planning. • I was also cross trained in Group Billing process, it was a payments reconciling process which created by employer into employee’s investment products.• Ensuring accurate transaction recording.• Additional responsibilitieso To check the quality of the process for existing and new team members.o Sharing of errors with the team and associate.Process Executive \​ Quality Analyst - Jan. 2004 - Dec.2007

Master’S Degree, Operations Management

Bachelor’S Degree, Business/Commerce, General

B.Com. (Pass) from Delhi University, 1996