Harminder C. Email & Phone Number

London, England, Gb

High Wycombe, England, United Kingdom

As an Interim Team Leader covering maternity leave, I assumed the IT Support Analyst role. I served as the primary point of escalation for challenging tickets and issues, ensuring their resolution. I delegated tickets and projects to colleagues, offering guidance for final resolutions. I also enhanced internal processes, tested new products and processes, and provided regular reports to Helpdesk Managers and Senior Management. Additionally, I trained Apprentices and 1st Line Support Analysts, chaired team meetings, and investigated requests as needed.

High Wycombe, England, United Kingdom

As an IT Support Analyst, I provided 2nd Line reactive and proactive support across regional helpdesk teams. I managed the legacy Sharp helpdesk system for standalone clients and logged support tickets using ConnectWise Manage. Utilizing various remote access tools, I liaised with Technical Consultants to schedule works and projects. My responsibilities included managing Windows Servers, M365 stack, resolving escalated 1st Line tickets, and handling Infrastructure Alert tickets. I often served as a point of escalation for complex issues, published SharePoint updates, managed SSL Certificate renewals, and led client deployments.

London, United Kingdom

As a Solutions Systems Integrator, I operated in the field across London and the home counties, equipped with a company vehicle. I conducted site assessments, developed project implementation plans, and installed managed print solutions. This involved configuring PaperCut on single or multiple server systems and customizing customer UI for embedded Sharp MFP solutions. I also integrated Sharp MFP machines across multiple customer sites and produced comprehensive technical documentation for support teams post-project handover. Additionally, I provided user training for finalized print solutions in presentation format.

Slough, United Kingdom

As a Data Centre Technician, I delivered round-the-clock support to NTT's global customers and support desk, addressing technical issues in client co-location environments. Additionally, I played a crucial role in supporting IT change projects within the data centers to ensure seamless operations and client satisfaction.

Wembley, Greater London, United Kingdom

As an ICT Engineer, I temporarily filled a position left vacant by a recent departure. Working within a small team, I provided on-site technical support in a secondary school setting. My role involved reporting to the Director of Business Operations & IT to ensure smooth operations within the school's ICT infrastructure.

London, United Kingdom

As an IT Field Technician, I managed IT systems for multiple primary schools, both on-site and remotely. In this 2nd Line technical support role within a small team, I handled off-peak projects and liaised with school Senior Management Teams (SMT) regarding purchasing requirements. My responsibilities included deploying, configuring, and troubleshooting Sharp and Ricoh MFPs, ensuring server backups, and new server installations. I prepared Windows and Mac OS master images, utilized MDM deployment tools, installed WiFi solutions, deployed antivirus software, managed firewall configurations, and facilitated Google Workspace migration, setup, administration, and staff training. Additionally, I managed cloud-based educational applications such as Purple Mash, Evernote, Seesaw, and Tapestry.

42 Caxton Way, Watford Business Park, Watford, Wd18 8Qz

As a QC Technician, my primary responsibilities included assessing, repairing, and refurbishing Optoma projectors and audio equipment. I collaborated closely with the Taiwan Service Team and internal teams, including Senior Management. I also played a role in training new starters on workshop repairs, quality control testing, and workflow procedures. Additionally, I conducted quality control testing on workshop repairs, packed units, and implemented solutions for post-production product faults through thorough diagnosis. My tasks also involved component-level signal tracing and SMD soldering repairs on PCB boards, as well as setting up experimental test rigs for Soak Tests and implementing Technical Bulletin solutions.

Harrow, England, United Kingdom

As a part-time Retail Assistant at Iceland Foods, I provided customer service and support in a retail environment.

Watford, England, United Kingdom

As a part-time Sales Assistant at Sports Direct, I assisted customers and supported sales activities in a retail setting.