Achieved a 90% accuracy rate in data entry for weight slips, quotations, and invoices by implementing a double-checking process.Streamlined the driver commission calculation process, ensuring timely submission to finance department.Identified and corrected invoice errors on a monthly basis before submitting it to finance department.Led an initiative to enhance the document filing system, resulting in improved search efficiency. This facilitates easier document retrieval for colleagues, ensuring continuity in my absence.

Reduced processing time for invoices and delivery orders by 20%.Increased customer satisfaction scores by 15% in customer surveys - return customer, client referrals.Secured competitive insurance quotes for clients through market research, ensuring cost-effectiveness.

Exceeded monthly sales goals by 3% on average by providing exceptional customer service and upselling relevant shoe care products.Developed strong customer relationships, resulting in a 5% increase in repeat customer purchases.Contributed to a 10% increase in customer satisfaction ratings by actively listening to customer needs and recommending the perfect fit.