-E-reputation des clients -Community management: engagement et interaction avec les communautés des clients-Analyse des KPI: taux d’engagement, reach, impression, hashtag-Mise en place de stratégie marketing et communication pour les clients-Recherche de partenariat-Création de visuel digitaux et print -Création de Réels et Tik Tok-Mise à jour des sites internet des clients -Élaboration de newsletter -Organisation de vidéo et photoshoot-Création et mise en place d’événements -Reporting sur les stratégies mises en place -Veille

- Relay the communication of the Peugeot, Opel, Toyota and Suzuki brands locally- Creation of local campaigns (design : photo, video, design, mailing, emailing, conquest, loyalty; media channels) - Community management (videos, photos) for the 4 brands - Steering, monitoring and measuring the effectiveness of the marketing actions undertaken - Ensure the proper presentation of products and POS in each hall - Respect the budget HapyAuto Group marketing actions - Develop and maintain the website - Develop e-reputation and ensure customer satisfaction - Develop partners

- Creation of social media and print content (for all clients)> Animated stories, post, visual formatting according to the client's graphic charter> Instagram feed design> Press kit> Poster> Creation of web marketing banner- Creation of customer acquisition strategy> development of the strategy and creation of a logical form- Identification of a buyer staff- Technical, marketing and visual monitoring- Edition, publication from a custom Wordpress theme- Technical and advanced Adobe suite- Retouching and colorimetric photo processing

- Co-creation of communication strategy- Realization of print & web graphic supports- Production of photos & videos, editing- Community Management (RS) and KPI analysis- Project management (specifications, Gantt...)- Project management- Customer relationship management- Competitive intelligence- Creation of a professional website for partners- Manage and optimize client portfolio- Reception & advice during stay- Guided tour of the Saint-Girons Church (French,English)

- Welcoming - Product presentation and demonstration- Sale of products (leather goods, perfumery, art paintings, decoration)- Maintaining the store (opening, closing, collection, receipt of goods

-Welcome advise and retain customers- Team management, merchandise and store management (merchandising, ordering, evaluation). - Management of weekly and annual inventories. - Selection of products according to sales reports, weekly and monthly activity reports. - Opening of two Lescar and Dax stores.

- Welcoming customers- Check-in / check-out- Taking, registering and checking reservations- Collection of customers- Ensure the good stay of the customers- Respond to customer comments

Intern at the Hôtel Continental *** belonging to the Vinuales, which owns seven hotels and four brasseries in Lourdes. This internship aimed to acquire professional skills in communication, community management and marketing.Thus, my mission for 5 months was to animate the social networks of the company, to set up a communication plan, to carry out interviews and videos on the activities and pilgrimages of Lourdes, to follow up on customers and therefore customer relationship management.

WelcomeSales

- Accueil des clients- Informer et conseiller la clientèle- Vente- Réassort- Mise en rayon- Encaissement

Internship as travel advisor for three weeks at the Nouvelles Frontières travel agency, part of the TUI group - Customer reception - Travel proposal in France and abroad (sales pitch) - Phoning - Quote - Creation of itinerary - Sale

Stagiaire durant deux mois en tant que guide accompagnatrice au Haras de Tarbes pour l'association La maison du cheval- Accueil des clients- Visite guidée d'une heure et demi en français, anglais et allemand- Création d'évènement : chasse au trésor, le Mai du Livre

WelcomeInforming clientsMailing

- Welcoming customers- Check-in / check-out- Taking, registering and checking reservations- Collection of customers- Ensure the good stay of the customers- Help with the lunch service