Harmony S. Email & Phone Number

Ottawa, On, Ca

Ottawa, Ontario, Canada

Responsible as a bilingual project coordinator in the lead project team, coordinating 3 pilot projects with Canadian Heritage (PCH), Transport Canada (TC), Canada School of Public Service (CSPS), and Agriculture and Agri-Food Canada (AAFC) in service transformation aiming to increase efficiency in operations. • Create and manage the project plan, work breakdown structure, project schedule using MS Project, stakeholder register, and high-level work plan. • Brief and report to senior executives using data visualization tools and reports. Deputy Minister’s Office (DMO), Department of Finance Canada.

Gatineau, Quebec, Canada

• Identified employees’ needs and user testing professional development projects.• Developed internal professional development programs for government initiatives and new employees in the Competition Bureau.• Communicated bilingually with stakeholders across various provinces, departments, and external organizations during the supplier sourcing process in a service procurement project.

• Worked with expatriates of different professions in North America.• Designed and managed clients’ language portfolios; created materials and learning programs.• Specialized in conversational language, professional writing, pronunciation enhancement, and cultural awareness.

Selected as one of six representatives in Canada, representing all instructors in Ontario on the board of the Professional Development Annual Event Planning Committee. Responsibilities include:• Assisted in identifying professional needs• Contributed to the planning, implementation, and evaluation of the annual event• Participated in event planning, coordination, and management

• Managed 16 students’ portfolios; conducting learning assessments and learning needs analyses, and developing learning plans targeting students’ respective learning goals and needs.• Designed a personalized plan with unique materials for each student to highlight and enhance their strengths while helping them overcome their challenges• Organized and updated consistently on their respective learning portfolios. • Reported on students' progress and created documentation and reports.

Ottawa

• Worked with a class of 25+ students of Canadian Language Benchmark (CLB) level 1/2 (Foundation/Literacy level); 80% of classes in person and 20% online.• Developed class materials and lesson plans.• Simplified complex ideas and presented language concepts and structures with visual presentation skills and speech control techniques.• Delivered and managed weeklong lessons with self-created topics and materials on Emotions and etiquette.• Reinforced an engaging learning environment; helped increase students' participation rate by 10% and attendance rate by 20%.• Improved students' academic performance by an average of 25% in listening, speaking, reading, and writing by the end of the term.

Ottawa

Worked with a class of 25+ students of CLB 3/4 (low intermediate level).• Maintained constant and positive communication with students both in and out of the classroom using media and massaging platforms, improving the attendance rate by 38.5%.• Delivered numerous lessons effectively with appropriate language for this specific level; received a 100% rate of positive feedback and a success rate of 98% of evaluated students' understanding of the delivered lesson contents.•Initiated a change into a stronger focus on speaking, improving students' speaking time by 66%.

Chalon-En-Champagne, France

International work experience in a middle school and a high school in France.• Worked with 600+ students from the age of 9 to 19.• Exposed to a valuable variety of teaching styles and methods while collaborating in French with 10 professionals of various ages and backgrounds.• Conducted and developed lessons with meticulous attention to each class level, age group, curriculum, and learning needs.• Recognized as The Most Engaging and Impactful Teaching Assistant.

Ottawa, Ontario, Canada

Private instructor in English as a Second Language, Mathematics, and Economics.• Worked with children from the age of 4 to 10, high school and university students, and adult learners.• Exposed to lesson planning and learning assessing and evaluating techniques. Provided mainly one-on-one teaching both in person and online. • Created and kept track of learning progress reports for each student; being flexible and adaptive to their challenges and learning objectives.

Ottawa, Ontario, Canada

• Ensured customer satisfaction in a fast-paced environment.• Skilled in customer relations and service with strong interpersonal skills and charisma. • Trained in high pressure situations, risk management, and conflict resolution.

Ottawa, Ontario, Canada

• Volunteered as a Mandarin teaching assistant to a class of children aged from 6 to 13. • Used creative and children-friendly techniques while assisting the host teacher.

Graduate Certificate, Project Management

Graduate Certificate in Project Management

Certificate Program, Teaching English As A Second Language, Gpa 3.75/4

Certification in Teaching English as a Second Language

Honours Bachelor'S Degree, International Business, Gpa 3.8/4

Bachelor's degree in International Business, specialize in Global Finance A double minor in Economics and French