Harmony Taylor Email & Phone Number

Tulsa, Oklahoma, United States

Supporting instructors and students needing assistance with various issues including: login trouble, payment issue, class or assignment setup, or help with integration with canvas or blackboard.

Tulsa, Oklahoma

• Planned routes for bottle/can and fountain install technicians including: accounting for the time needed for installs, equipment availability, preparation time needed to refurbish and deliver the equipment to the hub.
• Scheduled over 75 orders per day, ensured accuracy, and routed to meet contractual obligations for delivery at 10 business days or less 90% of the time.
• Reduced dry runs by 80% by knowing the equipment and working with sales to ensure the correct equipment was ordered.
• Recreated several hundred orders in SAP on a single Saturday to avoid service interruption for the following Monday during system transition.

Tulsa, Oklahoma Area

• Resolved question or problem over the phone utilizing complex problem solving skills or scheduling a technician to replace/update a component.
• Received over 150 inbound technical support calls per day about home security systems.
• Achieved consistent QA score of 95% or higher in bimonthly evaluations.
• Resolved 90% of the questions or problems customers had about their alarm systems on the first call.

Tulsa, Oklahoma Area

• Performed multiple roles including purchasing, accounts payable, accounts receivable, reconciling accounts, collections, desktop support, and HR duties including job postings and initial interviews.
• Managed team of 10, coordinating service technician assignments, planning delivery routes, and assigning customer service tasks including order taking and invoice processing.
• Renegotiated pricing and shipping with 10 vendors and reduced costs by 15% or more.

Tulsa, Oklahoma Area

• Managed technical support calls and dispatched the appropriate party to resolve the issue on site when remote troubleshooting was not possible or ineffective.
• Received over 100 inbound technical support calls from American Airlines employees worldwide daily to troubleshoot and resolve computer hardware and software issues.
• Resolved 80% of computer hardware and software issues on the first call with remote control software.
• Met or exceeded SLA agreements consistently by 90% or more.

Tulsa, Oklahoma

• Secured the American Airlines Maintenance Base by logging radio calls from other officers, answering the phone, and checking in visitors.
• Created and maintained 3 Microsoft Access databases for parking tickets, disabled parking, and delivery access at the base. This allowed for easier tracking of violations and ensuring delivery access information was.
• Supervised staff of 15 as backup for the post commander as needed.

Tulsa, Oklahoma

Supported the Williams Energy Marketing and Trading floor by deploying and troubleshooting over 500 Dell PC and laptop computers with a team of 6.

Shawnee, Oklahoma

Maintained network with more than 50 users, 50 computers and 3 servers for the clinic. Provided desktop and application support for clinic operations including RPMS software.

Secondary Science Education

Activities and Societies: Alpha Omicron Pi Women's Fraternity

Certificate, Computer Maintenance And Repair

Secondary Science Education