Harmony Ward Email & Phone Number

Dearborn, Michigan, United States

Dearborn, Michigan, United States

Wyandotte, Michigan, United States

• Facilitated 50+ customer phone calls every day with a positive attitude and focus on customer satisfaction during both inbound and outbound calls.• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.• Mastered the Federal Credit Union Act, National Credit Union Association, Federal regulations, Bank Security Act, and the Patriot Act with certification exams on each before handling customer financials.

Allen Park, Michigan, United States

• Interacted with 80+ guests, always providing prompt, friendly and polite customer service to ensure guest retention and satisfaction.• Managed and maintained with a team, 7+ dry trucks and 3+ dairy/frozen trucks a week, with more trucks during peak holiday season.• Trained new team members joining the Target team, specifically the consumables team as well as worked together with my team to delegate the duties that need to be accomplished when my direct manager was not present on site.• Unloaded produce items from truck, broke down pallets, loaded flats with proper produce items for placement on produce floor and checked produce on display for quality.• Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out- of-date products to achieve fresh and appealing display.

Ann Arbor, Michigan, United States

• Handled50+ calls per day, maintaining excellent customer service to new and existing clients while managing check-in and check-out processes.• Maintained sensitive customer information files and records by implementing effective filing systems that boosted efficiency and organization.• Maintained, organized, and cleaned entire office, including 5 electrolysis' rooms, changed needles and tweezers, made sterilization bags, and ran autoclave for sterilization of instruments multiple times a shift.

Master Of Science - Ms, Environmental Science

Activities and Societies: Restoration Ecology Club

Bachelor Of Science - Bs, Biology And Business Administration

Activities and Societies: Biology Club, Kiltie Marching Band, Phi Sigma Sigma