Harmony T Email & Phone Number

Redmond, Washington, Us

Delivers executive level information technology, strategic planning, business development, and organizational management consultation.

Leesburg, Virginia, Us

As the Director of IT Product and Service Delivery, I managed client satisfaction by facilitating communications between the various project teams; identifying and mitigating risks/issues before the crisis stage; planning, coordinating, and driving tasks and deliverables to ensure all SLA’s are met as defined and agreed; and, resolving customer concerns in such a way to maintain positive, long-lasting relationships. Responsible for staffing management including recruiting, hiring, on boarding, appraisals, attrition and oversight to ensure efficient achievement of all contractual commitments.Additionally, I supported proposal and business development activities by soliciting additional business from current clients, assisting in the identification of new target clients, building business relationships with key executives, and developing/presenting proposals.Bravo Consulting Group specializes in customized Microsoft SharePoint solutions. They helped their clients strengthen business processes, productivity, communication, and collaboration, as well as monitor and meet regulatory requirements. Most importantly, they remove the barriers to critical and timely information while simplifying the user’s everyday experience. Their focus is transparency and transformation.

Arlington, Va, Us

I led a team of 10 personnel developing and implementing policy for knowledge operations programs supporting 106,000 people. My unique understanding of information management/use, systems and policy positioned me as the subject matter expert for knowledge management, records management, policy management, and collaboration systems for the Army and Air National Guard (ARNG and ANG). Accomplishments:Established requirements for enterprise-wide SharePoint 2013 collaboration environment for 107,000 personnel. Developed first-ever, in-place records management within SharePoint creating the benchmark for Headquarters Air Force. Developed SharePoint implementation road-map and training plan for 8 system deployment team leads. Authored enterprise IT Governance and Change Management Plan establishing clear standards of use and way ahead for the enterprise environment.Hand-selected as Knowledge Operations subject matter expert for the Headquarters Air Force team responsible for creating measures/standards of performance for 14 unique Knowledge Operations capabilities. This allowed for the establishment of the Air Force Enterprise Information Systems Program Management Office now responsible for funding, policy and standardization of collaboration and information systems within the Air Force and Department of Defense. Key player in Knowledge Operations and Administration position overhaul. Team lead of 13 junior and senior personnel on Six Sigma integration into strategic level guidance, forging the way ahead for process improvement within the Air Force. Aided in the development of in-residence and skill-level upgraded training courses, training plans, and policy governing both position descriptions.

I supervised a team of 12 personnel responsible for providing communications, policy guidance, and technical assistance to over 500 personnel at the CONR - 1 AF Combined Air and Space Operations Center (CAOC), two air defense sectors (ADSs), 23 fighter alert locations and over 300 Air Force and Federal Aviation Administration (FAA) sites. The overall mission of the CONR-1AF personnel is to support the Joint Force Air Component Commander (JFACC) who is responsible for the Air Force forces in defense of North America and Canada. Accomplishments:Led team through four national level exercises ensuring readiness. Effective planning and preparation allowed immediate, seamless support of Operation Pacific Passage which enabled safe return of 2100 families to the United States after the Miyagi Earthquake in 2011, and Operation Unified Response permitting Emergency Preparedness Liaison Officers to support US Southern Command and relief efforts to refugees of the Haiti earthquake. Quickly resolved manning shortfall for joint /external agency communications requirement during DeepWater Horizon Oil Spill. Specific manpower provided allowed for deconflicted air space enabling 17,000 critical air operations and recovery of 2.2M+ gallons of oil.Spearheaded $270K resource acquisition effort streamlining the Shuttle Mission network architecture and reducing space shuttle launch comm support set-up time by 8 hours per mission.

Randolph Afb, Tx, Us

I served in two positions during my time at the ANG Training and Education Center. First, as an Professional Military Instructor, and then as a Curriculum Developer and Instructor Trainer. Accomplishments:Supported the Air National Guard (ANG) Headquarters Enterprise Information Services initiatives. Developed collaboration system training program for first-ever ANG collaboration environment. Became the recognized subject matter expert on the Air Force's three collaboration systems (AF Portal, Communities of Practice and Defense Connect Online), and provided training on these systems via multiple mediums such as the Warrior Network (AF Television), Information Technology Conferences, and in-residence classes.Facilitated in-residence Instructor Certification Programs (ICP) to over 100 Airmen, revised curriculum, and evaluated students' performance to improve instructor quality and courses throughout the ANG. Provided guidance on analysis, development, delivery and instructional evaluation of course material for the different organizations within the Department of Defense in accordance with Instructional Systems Development (ISD) model.

Masters, Education

Certified Knowledge Manager

Associates Degree Of Applied Science; Associates Degree, Information Management; Comp Science

Education record

2004 Bachelor Of Science, Organizational Management