Responsiblities:* Prepare evaluation reports for State Boards of Accountancy according to respective Board of Accountancy requirements, rules, and policies* Conduct educational research for respective countries and share information with Quality Assurance Department* Responsible for maintaining exceptional customer service with all contacts* Provide support for evaluators, all other internal staff, and Review Course Providers (RCPs)* Proactively follow-up on missing information or other information necessary to complete evaluations on a timely basis* Be knowledgeable of international education systems and rules of conversion to meet US standards* Protect company values, policies and legal requirements by keeping applicant's Personally Identifiable Information (PII) confidential* Work well under pressure and consistently meet established work timelines and performance standards* Participate in international education and credential training sessions, as directed* Provide input on existing training materials/approaches and make suggestions for improvement* Participate in professional deelopment opportunities and conferences, as directedSkills:* Analytical, evaluative, and creative problem-solving skills* Exceptional research skills* Strong attention to detail, accuracy and thoroughness of work product* Time management and organization skills* Strong cutomer service orientation* Multitask, prioritize and handle work in varying stages of completion* Work independently* Cross-cultural sensitivity and intercultural communication skills* Handle difficult customer service situations* Support an internal team and help the team to demonstrate a proficient understanding of country-specific educationTools/Knowledge:* Knowledge of higher education requirements* Business-related computer software (i.e. MS Word/Excel, mobile apps, etc.)* Conducting research* Work in a team-oriented collaborative environment, and in a client services setting

Working as a Bilingual Evaluator at NASBA's International Evaluation Services (NIES) department serving both internal and external customers.Key Responsibilities: * Assist candidates with application process, website navigation and delivery of accurate evaluation reports* Respond to customer inquiries via telephone and email* Research and explain education inquiries* Be knowledgeable of all exam and licensing related information* Process incoming documents and payments* Maintain candidate records and data entry in online administration system* Create/maintain knowledge base and processes with new/updated information* Adhere to all documented policies and procedures* Perform other duties as assignedSuccess Factors:* Work Prioritization & Management* "First-time-right" mindset and work-ethic* Proven analytical, evaluative and problem-solving abilities* Multi-lingual abilities* Cross-cultural sensitivity* Excellent interpersonal skills* Exceptional research skills and high attention to detail* Extensive experience working in a team-oriented, collaborative environment

Responsible for providing customer service, consistent with employer's Sales and Service standards. Key Responsibilities:* Respond and resolve customer requests concerns* Adhere to all company policies procedures & safety standards* Stay up to date on product information by completing training modules* Deliver Sales and Service* Determine and demonstrate understanding of customer’s needs* Perform other related duties as assigned Critical Success Factors:* Drive Customer Satisfaction through Service behaviors* Drive profitable sales through Sales behaviors* Convey appropriate product and services knowledge* Exhibit Team values

Effectively taught Physics, Chemistry, Biology and Environmental Science to 8th, 9th and 10th grade students.* Major contribution towards school website content management* Active participation in Science Talent Competition and Exhibition (Making science models)* Active lead for school science club and cultural club* Active member of the school examination committee* Trained Under “Intel® Teach to the Future” program* Attended Math workshop on “Better Teaching for Better Learning”* Achieved Merit Award for successfully organizing field & educational trips* Taken initiative and helped students to represent the science project on “Electromagnetism”* Participation in workshop on Worm Compost and City Farming* Appointed many times as external and internal examiner for science practical exams* Observed and graded lessons of other trainee teachers under Bachelor of Education program* Active student coordinator for “Newspaper in Education” column in local newspaper* Active member of “Parent Teacher Association”

Taught Math, Science, English, Hindi (national language), and History to 2nd and 3rd grade students.

Taught Biology to 11th and 12th grade students.