Harold Barnes Email and Phone Number
Harold Barnes work email
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Harold Barnes personal email
Supply chain professional with 9 years experience in Transportation Management System implementations and technical support. Excellent record for resolving problems, improving customer satisfaction, and helping drive overall operational improvements using technology.Identifying innovative approaches and improved solutions to business challenges both motivate and drive me. Throughout my career in the Supply Chain field, I have been part of diverse teams helping to achieve organizational goals and meet aggressive project deadlines. As an Implementations Specialist, I worked closely with the Implementation Project Manager and other departments such as Supply Chain Analytics and Processing to ensure the client and if applicable, their vendors have a smooth transition to the new processes and technologies.In addition to implementing new clients, I provided top tier help desk support for TMS configuration request/updates and technical issues as well as assisted with company acquisition projects. These experiences have not only enhanced my critical thinking and time management abilities but also cultivated a reputation as a contributor through motivation and teamwork skills.
Paladin Consulting
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Tms Application Support SpecialistPaladin Consulting Mar 2023 - PresentDallas, Texas, Us-Provide application support/training to client, vendor and colleague users who utilize MercuryGate TMS-Creating and maintaining TMS How-to-Guides-Creating/Configuring new client and vendor hierarchy setups in TMS-Creating new client, vendor and colleague users in TMSs-Responsible for understanding systems connected to TMS that help support the overall workflow (Ex. Work Day, Parade, Trucker Tools)-Helped develop and implement roll-out of new ServiceNow helpdesk process for brokerage teams-Monitor ServiceNow help desk ticket queues-Responsible for the analysis and troubleshooting of a variety of TMS issues to include (Ex. BOL generation, reporting, logging in failures, failed invoice extracts etc.) and escalate when needed-Responsible for meeting defined SLAs and interacting with additional departments\management to resolve problems and expedite work-Attending daily support meeting for ServiceNow ticket discussions
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Implementation SpecialistPacejet, A Division Of 3Gtms, Llc. Jun 2022 - Sep 2022-Participated as a key member of the implementation team charged with successfully implementingthe Cloud Shipping solution-Educated and trained staff regarding customization capabilities-Served as a primary point of contact for customizations of the solution-Lead discussions with customers regarding their business requirements and providerecommendations for customizations when usage of the standard solution does not meet thecustomer’s business needs-Served as a primary point of contact internally with other company departments that are involved inthe delivery of a customization. Managed, tracked and communicated completion time frames-Worked with Implementation Manager and VP of Implementation Services to establish customizationpricing and business practices-Exchanged routine information with fellow members of implementation team, including priorities,timeliness, and issues as they arise-Implemented solutions as needed to support the customer and business demands
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Tms TrainerOptomi Nov 2021 - Jun 2022Atlanta, Ga, Us-Scheduling and teaching TMS to agencies using web-based applications-Helped standardized training for a cohesive learning experience-Documenting all interactions during onboarding and training-Verifying all agency information is correct before requesting TMS credentials-Responsible for explaining how TMS information is imported to backend billing system-Provide weekly workshops for agencies-Monitor and report on TMS usage after agency has been fully trained-Creating Quick Reference Guides and other training material-Testing new TMS functionality -
Systems Specialist IiAhold Delhaize Jun 2020 - Nov 20211506 Ma Zaandam, Nl-Blue Yonder Workforce Management Application Implementation-Blue Yonder Workforce Management Application Administrator-Liaison between business units and application vendor-Assisted in collecting, defining, and analyzing business requirements-Assisted in creating and maintaining standard operating procedures governing system functions and features-Created training documentation-Training business personnel in use of systems-Monitoring daily system imports-Gathering, reviewing, and reporting on findings-Setup of Twilio-Creating reports (Forecast, User Role)-Steer Co group participant -
Tms AdministratorTransportation Impact, Llc Sep 2019 - Jan 2020Emerald Isle, Nc, Us-Liaison between Information Technology and Freight Team departments-McLeod PowerBroker/LoadMaster implementation-TMS workflow design-Assisted in 3rd party TMS bolt-on application vetting and selection -
Implementation SpecialistTransportation Insight Dec 2014 - Sep 2019Hickory, Nc, Us-Gather knowledge about business processes from clients in order to determine project scope and customer/product system requirements-Provide training, ongoing support and good working relationships throughout client life cycle-Create custom training guides per client solution-Understand end user issue/concern, escalate when applicable, meet client expectations-Identify problems and research alternatives through testing and consulting with peers-Provide TMS support via phone, email, or remotely (clients, carriers, vendors, and colleagues)-Creating/Scheduling customized TMS reports (users, tenders, loads, etc.)-Minor configurations on end user's computer in regard to TMS related issues (pop-up blockers, compatibility, login Issues, etc.)-Tier 1 and Tier 2 TMS help desk support (client, carrier, client vendors, and colleagues)-Troubleshooting EDI 204s, and 214s-Creating custom BOLs and ASNs-Monitor all auto PRO Carrier Sequences-Properly log and document help desk tickets and follow up with submitter -
Tms Help Desk Support SpecialistTransportation Insight Jun 2013 - Dec 2014Hickory, Nc, Us-Inbound and outbound support calls (clients, carriers, vendors, colleagues)-Understand end user issue/concern and escalate when applicable-Assist with TMS configurations-Troubleshooting TMS issues-Configuring ASNs-Configuring carrier load tenders-Troubleshooting EDI 204/214 issues-Creating and maintaining routing guides-Provide TMS support via phone, email or remotely (clients, carriers, vendors, colleagues)-Creating TMS reports (users, tenders, loads, etc.)-Minor configurations on end user's computer regarding TMS related issues (pop-up blockers, compatibility, login Issues, etc.)-Properly document help desk tickets and follow up with submitter-Time tracking/P&L
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Systems Support TechnicianYork Technical College Mar 2012 - Jun 2013-Installing and testing computers and peripheral devices-Installing and supporting educational software-Maintaining equipment-Troubleshooting a variety of computer issues-Offer technical support on-site, via phone, email, or remotely-Track state inventory using inventory tracking system-Active directory (Creating users, adding computers to the domain etc.)-Properly document help desk tickets and follow up with submitter-Imaging/Cloning drives for staging
Harold Barnes Skills
Harold Barnes Education Details
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York Technical CollegeApplied Science - Management - Logistics -
York Technical CollegeApplied Science - Computer Technology - Networking
Frequently Asked Questions about Harold Barnes
What company does Harold Barnes work for?
Harold Barnes works for Paladin Consulting
What is Harold Barnes's role at the current company?
Harold Barnes's current role is Implementation | TMS Administrator | Help Desk Support | Supply Chain | Workforce Management and Forecasting.
What is Harold Barnes's email address?
Harold Barnes's email address is hb****@****ght.com
What schools did Harold Barnes attend?
Harold Barnes attended York Technical College, York Technical College.
What skills is Harold Barnes known for?
Harold Barnes has skills like Customer Service, Operations Management, Computer Hardware, Microsoft Excel, Supply Chain Management, Troubleshooting, Windows 7, Network Administration, Active Directory, Servers, Windows Server, Software Installation.
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