My main responsibilities are:- Own overall operational relationship with assigned clients, which includes managing on-boarding, implementation, training, and high levels of customer satisfaction- Be a trusted partner for sales to maintain and develop customer success strategies and best practices.- Communicate with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings.- Maintain existing customer… Show more My main responsibilities are:- Own overall operational relationship with assigned clients, which includes managing on-boarding, implementation, training, and high levels of customer satisfaction- Be a trusted partner for sales to maintain and develop customer success strategies and best practices.- Communicate with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings.- Maintain existing customer success metrics and data as directed.- Project and programme management: - Overall responsibility to ensure timely delivery of all project deliverables within budget and to agreed schedule; prepares regular status and reports and executes regular status meetings with the project teams documenting the minutes and actions. - Coordinate internal resources and third parties/vendors for the flawless execution of projects - Manage changes to the project/ operational scope, schedule and costs using appropriate verification techniques. Ensure process documentation is up to date. - Manage the relationship with the client and all stakeholders. Show less

P2P digitalisation project (Ivalua)- Leading and organizing the User Acceptance Test and Hypercare phase for a successful implementation- Liaising with the internal (BIC) and external (Integrator, Editor) teamAchievement: Successful delivery of a new digital tool for indirect spend to streamline the process and bring visibility and traceability on the overall spends to be used globally

Kronos Group is a dynamic consulting firm specialized in finance, project management and procurement.We provide both advisory and interim management services.Kronos Group started based on the statement that there is a real opportunity for consultants in the field of finance, project management and procurement to add significantly more value to clients by:Being more customer oriented;Having real experts in their fields;Having consultants with strong business knowledge and… Show more Kronos Group is a dynamic consulting firm specialized in finance, project management and procurement.We provide both advisory and interim management services.Kronos Group started based on the statement that there is a real opportunity for consultants in the field of finance, project management and procurement to add significantly more value to clients by:Being more customer oriented;Having real experts in their fields;Having consultants with strong business knowledge and high performance behaviors;A regular coaching and mentoring of consultants in order to ensure they deliver high expectations and to continuously develop them.We aim to support large companies in the following sectors:Financial Services: Banking & Insurance;Healthcare: Pharma & Biotech;Engineering: Chemicals, Transport & Energy.For more information, www.kronosgroup.be or you can send an e-mail to info@kronosgroup.be Show less

Multiple deliveries on SAP (eWM, eCC)- Leading a team of 2 project managers- Understanding, challenging and formalizing the End-User requirements- Liaising with the TECH team to organize the development phase- Getting direct feedback from end-users through demos after each sprints- Active member in the transformation to Agile methodology (SCRUM certified)Achievement: Successful delivery of a new features every 6 months to enable the Business to use new… Show more Multiple deliveries on SAP (eWM, eCC)- Leading a team of 2 project managers- Understanding, challenging and formalizing the End-User requirements- Liaising with the TECH team to organize the development phase- Getting direct feedback from end-users through demos after each sprints- Active member in the transformation to Agile methodology (SCRUM certified)Achievement: Successful delivery of a new features every 6 months to enable the Business to use new technologies/processes, successful transition to Agile methodology using JIRA Show less

Manufacturing transfer projects from internal to internal or external sites- Updating the system from a planning and master data perspective not to impact the delivery of products to the end-customer- Business owner of the implementation of a relabeling machine at the European Distribution Center (Courcelles)Achievement: Lead transfer projects without impacting customer service; Delivered an automated relabeling equipment using the Green Belt 6 sigma methodology; Created a… Show more Manufacturing transfer projects from internal to internal or external sites- Updating the system from a planning and master data perspective not to impact the delivery of products to the end-customer- Business owner of the implementation of a relabeling machine at the European Distribution Center (Courcelles)Achievement: Lead transfer projects without impacting customer service; Delivered an automated relabeling equipment using the Green Belt 6 sigma methodology; Created a Yearly European Supply Chain networking event Show less

On top of operational tasks (answering to customer service requests on product availability and planning on tender markets), managed creation of a web-based tool from scratch to facilitate communication between the affiliates and the planning teamAchievement: Successful delivery a web-based tool to centralize requests from the local markets and give them direct visibility on the availability to be able to answer more efficiently to Tender offers

Main responsabilities:- providing stock level information to the sales teams- managing sales forecast including the European sales operations.

I was in charge of 2 Demand Forecast Optimization projects:• Development and Implementation of a forecasting module to move from country to warehouse signal• Development and Implementation of a forecasting process for a service to patients on dialysisTasks realized:o Collecting and analyzing Datao Working the Forecasting teams (users) all over the Europe and the IT teamo Training users to the new processes

in Down Stream Processing­ Pilot scaleI was assisting a Scientist I. My main responsibilities were:· Defining the scope of the project· Testing then defining the experiments· Collecting and analyzing the results· Making a report and a presentation in English

I was assisting a Scientist I. My main responsibilities were: · Use of a protocol to do the experiments · Collecting and analyzing the results · Making a report and a presentation