Monitor the network for stability and performance in order to maintain 24x7 operations and resolve service impacts as they occur.● Work trouble tickets effectively and efficiently and that interact with engineering, field technicians, and telecommunications carriers to facilitate resolving service issues in accordance with established processes and procedures.● Document problem descriptions and detailed problem diagnosis with accuracy and compliance with established practices. Review and where necessary update the tracking of problems in trouble-ticketing system.● Participate in managing scheduled configuration changes to network and other services as directed● Recommend and standardize methods to correct common network trouble issues and faults, especially those of a chronic nature.● Recommend revisions to existing policies and procedures to make them more effective. Draft new policies and procedures for consideration by management to better optimize Network Operations.

Choreograph and Theatre Production.