Harold Bennett Email & Phone Number

United States

United States

Head of Lock Box Operations, overseeing 7 North America and 5 Off-shore sites, leading 1800 people

Columbus, Ohio Area

Head of Merchant Services Fraud Operations

United States

Head of CWM Annuity and 529 Plan Operations

United States

Technology Hub Leader/Columbus Market

United States

Infrastructure/Critical Application Framework Service Support Leader

United States

Global Tech Infrastructure Contact Center Lead

Columbus, Ohio

Led team of leaders through daily servicing and operationsPartnered with product and business development to establish new card features and benefitsManaged fraud in relation to High Net Worth Card customersResponsible for white glove customer service treatment, for specialty card customersEnsured that all compliance and control procedures were established and adhered to

Hartford, Connecticut Area

Prudential Financial Services, Hartford, CT 2006 – 2007 Vice President, Business Development (Chief of Staff)• Supervised strategic planning, change management, competitor profiling, sales and operational business reviews, liaising to tax-exempt business for technology builds and influencing content of publications. • Organized quarterly conferences between Prudential Financial executive management and top clients, resulting in new customer acquisition and maintaining over $1B in assets under management.• Managed and facilitated quarterly organizational briefings for 2,500+ employees in sales, operations, and relationship management, improving communications and employee morale. • Directed full service retirement business for tax-exempt markets: governmental, not-for-profit and Taft-Hartley Defined Contribution and Defined Benefit plans, increasing company revenue. • Acted as Segment lead for $30B in assets, 1,850 clients, 750,000 participants, ensuring accuracy.

Operations achievements: Coordinated daily payment process for more than 4M plan participants with 98% accuracy while degreasing overall departmental Gain /Loss by more than 10% annually.Managed and maintained reconciliation process for more than 500 savings and investment options.Consistently analyzed monthly reconciliation of bank reported balances against Nationwide Systems (AS-400) while reducing gain / loss exposure by more than 32%.Developed and streamlined Sarbanes Oxley and Anti-Money Laundering and Patriot Act Procedures and prepared monthly/quarterly reports for Securities and Exchange Commission in timely manner. Project Management achievements:Managed budget exceeding $24M and over $300M in managed assets under Nationwide trust umbrella.Delivered 4.8M statements quarterly with 99% accuracy, generating positive company profile. Named Principal Agent for over 150 specialized registered NASD agents, building strong relationships.Promoted rapidly from Division Manager to Global Project Manager to Director / Operations Officer based on outstanding performances.Employee Relations achievements: Oversaw 3 multi-functional divisions and 2 specialized units, including fund balancing and reconciliation, business technology/support, departmental gain/loss, and marketing with 450 FTEs.Led Six Sigma Black Belt team that drove continuous improvement and departmental procedural updates; improved employee engagement by 65% while increasing employee retention by 25%.Restructured multiple call centers, telecommunications and operations teams, improved call timeliness, productivity, forecasting, staffing and scheduling.Reduced expenses while maintaining high quality customer service levels through more than 450 dedicated domestic personnel, exceeding expectations.

Instituted policies and procedures and managed daily sales activity, quality and service issues, including mortgage underwriting, customer service, compliance and general call center management.

Direct Banking Call CenterLed national sales call center and supervised staff of more than 150 FTEs with 6 direct reports.

- Page 2 of 2