Harold Bennett Email and Phone Number
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Versatile Executive Director with EMBA and 20+ years’ progressive leadership in operations management, partnership development, organizational restructuring, strategic planning, and product service and delivery for Fortune 100 financial services. Expertise in motivating teams, inspiring confidence, and influencing C-level decision-making to achieve change and drive revenue. Highly respected thought leader. Dynamic and charismatic.
Citi
View- Website:
- citigroup.com
- Employees:
- 201877
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DirectorCiti Jun 2023 - PresentUnited States
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Executive Director Head Of Lock Box OperationsJpmorgan Chase & Co. Apr 2021 - Jun 2023United StatesHead of Lock Box Operations, overseeing 7 North America and 5 Off-shore sites, leading 1800 people -
Executive DirectorJpmorgan Chase May 2019 - Apr 2021Columbus, Ohio AreaHead of Merchant Services Fraud Operations
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Executive DirectorJpmorgan Chase & Co. Apr 2017 - Apr 2019United StatesHead of CWM Annuity and 529 Plan Operations
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Executive DirectorJpmorgan Chase & Co. May 2015 - Apr 2017United StatesTechnology Hub Leader/Columbus Market
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Vice PresidentJpmorgan Chase & Co. Dec 2014 - May 2015United StatesInfrastructure/Critical Application Framework Service Support Leader
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Vice PresidentJpmorgan Chase & Co. Mar 2012 - Dec 2014United StatesGlobal Tech Infrastructure Contact Center Lead
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Division Leader, Priority Services Executive & Elite Client Services Contact CenterJpmorgan Chase Card Services Feb 2008 - Mar 2012Columbus, OhioLed team of leaders through daily servicing and operationsPartnered with product and business development to establish new card features and benefitsManaged fraud in relation to High Net Worth Card customersResponsible for white glove customer service treatment, for specialty card customersEnsured that all compliance and control procedures were established and adhered to
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Vice President (Chief Of Staff) Business DevelopmentPrudential Financial Apr 2006 - Jun 2007Hartford, Connecticut AreaPrudential Financial Services, Hartford, CT 2006 – 2007 Vice President, Business Development (Chief of Staff)• Supervised strategic planning, change management, competitor profiling, sales and operational business reviews, liaising to tax-exempt business for technology builds and influencing content of publications. • Organized quarterly conferences between Prudential Financial executive management and top clients, resulting in new customer acquisition and maintaining over $1B in assets under management.• Managed and facilitated quarterly organizational briefings for 2,500+ employees in sales, operations, and relationship management, improving communications and employee morale. • Directed full service retirement business for tax-exempt markets: governmental, not-for-profit and Taft-Hartley Defined Contribution and Defined Benefit plans, increasing company revenue. • Acted as Segment lead for $30B in assets, 1,850 clients, 750,000 participants, ensuring accuracy. -
Operations Officer/DirectorNationwide Financial Jan 2000 - Jan 2006Operations achievements: Coordinated daily payment process for more than 4M plan participants with 98% accuracy while degreasing overall departmental Gain /Loss by more than 10% annually.Managed and maintained reconciliation process for more than 500 savings and investment options.Consistently analyzed monthly reconciliation of bank reported balances against Nationwide Systems (AS-400) while reducing gain / loss exposure by more than 32%.Developed and streamlined Sarbanes Oxley and Anti-Money Laundering and Patriot Act Procedures and prepared monthly/quarterly reports for Securities and Exchange Commission in timely manner. Project Management achievements:Managed budget exceeding $24M and over $300M in managed assets under Nationwide trust umbrella.Delivered 4.8M statements quarterly with 99% accuracy, generating positive company profile. Named Principal Agent for over 150 specialized registered NASD agents, building strong relationships.Promoted rapidly from Division Manager to Global Project Manager to Director / Operations Officer based on outstanding performances.Employee Relations achievements: Oversaw 3 multi-functional divisions and 2 specialized units, including fund balancing and reconciliation, business technology/support, departmental gain/loss, and marketing with 450 FTEs.Led Six Sigma Black Belt team that drove continuous improvement and departmental procedural updates; improved employee engagement by 65% while increasing employee retention by 25%.Restructured multiple call centers, telecommunications and operations teams, improved call timeliness, productivity, forecasting, staffing and scheduling.Reduced expenses while maintaining high quality customer service levels through more than 450 dedicated domestic personnel, exceeding expectations. -
Associate Vice PresidentChase Jan 1997 - Jan 2000Instituted policies and procedures and managed daily sales activity, quality and service issues, including mortgage underwriting, customer service, compliance and general call center management. -
Staff Officer, Senior Sales ManagerHuntington National Bank Jan 1991 - Jan 1997Direct Banking Call CenterLed national sales call center and supervised staff of more than 150 FTEs with 6 direct reports. -
Petty Officer 3Rd ClassUs Navy Jan 1987 - Jan 1993- Page 2 of 2
Harold Bennett Skills
Harold Bennett Education Details
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Business Administration
Frequently Asked Questions about Harold Bennett
What company does Harold Bennett work for?
Harold Bennett works for Citi
What is Harold Bennett's role at the current company?
Harold Bennett's current role is Global Head of Commercial Cards Client Service and North America Operations.
What is Harold Bennett's email address?
Harold Bennett's email address is ha****@****ase.com
What is Harold Bennett's direct phone number?
Harold Bennett's direct phone number is +161477*****
What schools did Harold Bennett attend?
Harold Bennett attended The Ohio State University - The Max M. Fisher College Of Business.
What skills is Harold Bennett known for?
Harold Bennett has skills like Operations Management, Strategic Planning, Forecasting, Customer Service, Call Centers, Performance Management, Leadership, Management, Six Sigma, Risk Management, Team Building, Relationship Management.
Who are Harold Bennett's colleagues?
Harold Bennett's colleagues are Kevin González Matamoros, Stella Lee, Prasath Thirumoorthy, Lorenny Guzman, Paul Mackay, Fernanda Dg Morton, Matthew Jones.
Not the Harold Bennett you were looking for?
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Harold Bennett
Adjunct Professor Packaging Engineering At Rutgers, The State University Of New JerseyWyckoff, Nj8hotmail.com, yahoo.com, rediffmail.com, iwon.com, aol.com, estee.com, fdu.edu, hbo.com16 +163166XXXXX
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Harold Bennett
Division Chief, Assistant State Attorney At Office Of State Attorney, 10Th Judicial CircuitBartow, Fl2hotmail.com, morehouse.edu -
Harold Bennett
New York, Ny -
Harold Bennett
Captain, Company Representative Over The Port Security Contract For Sec-Ops, Inc.Greater Corpus Christi Area3gchscc.org, gchscc.org, secopsinc.com1 +136122XXXXX
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