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Highly experienced and accomplished Enterprise Architect with strong skills at translating ambiguous business requirements into sound, detailed technical design and architecture. Strong written and verbal communication skills that provide the ability to understand and convey complex concepts to any audience (including business, operations, delivery, technical, engineering, and executive management) in a way that is fully understood. Team player that is capable of working on cross functional teams and with partners to achieve common goals. Ability to be both detailed and a generalist in understanding the “big picture”. Strong software development background. Over 20 years experience in telecommunications, omnichannel, and contact centers. Strong technical background and understanding of not only how things work, but also defining unique solutions to business problems by thinking "outside the box". This allows me to see not only the big picture, but also pay attention to the details in order to be able to manage things end to end. In addition to strong technical skills, I also have a firm understanding of how to best position and implement technology to business problems and opportunities.In my past I have served in a variety of roles including software development, development team lead, project manager, sales/solution engineer, and solutions architect. Strong customer focus, and ability to serve as a trusted advisor.My experience extends to working with some of the largest financial institutions in the world, largest telecommunication providers, largest computer services and hardware firms, and many other industries.
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Principal ArchitectVerizon Business Jun 2022 - PresentBasking Ridge, Nj, Us -
Senior ArchitectEventus Solutions Group Oct 2020 - Jun 2022Englewood, Co, Us -
Enterprise ArchitectGenesys Feb 2019 - Jun 2020Menlo Park, Ca, UsGenesys Cloud Architect & Genesys Cloud Commercialization Team Member• Integration and API expert for Genesys Cloud• Created detailed customer facing and internal whitepapers and videos on Genesys Cloud on Genesys Cloud APIs, integration to third party components, and other topics• Worked with Genesys Cloud Commercialization Team on the development of internal tools to help facilitate sales and adoption of Genesys Cloud• Led the development of an internal AI / knowledge chat bot used to provide the field with easy access to information on Genesys Cloud and security topics• Led effort to create a security and privacy corpus for Genesys Cloud for chat bot -
Enterprise ArchitectGenesys Apr 2016 - Feb 2019Menlo Park, Ca, UsGenesys Engage Architect & Sales Center of Excellence team member• As a virtual member of the Sales Center of Excellence, developed best practices and sales processes for Solution Consultants (SCs)• Developed standard use cases and blueprint architectures for customer deployments• Researched and made recommendations for tools used globally by 300 SCs • Led the design, development, and implementation of sales tools used by 300 SCs• Designed the system currently used within Genesys for SCs to record and track customer and opportunity activities within Saleforces• Served as project manager for sizing tool for Genesys Engage that is used by Genesys SCs and Professional Services personnel to size customer deployments
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Solutions ArchitectGenesys 2007 - Apr 2016Menlo Park, Ca, Us• Lead Genesys architect and Trusted Advisor supporting Genesys sales teams on some of the largest Genesys accounts across many industries (financial, government, communications, technology, etc)• Subject matter expert on Session Initiation Protocol (SIP), VoIP components, ACD/PBX integrations, Genesys routing, Genesys Voice Portal, Session Border Controllers, Genesys High Availability / Disaster Recovery (HA / DR), and many other components and solutions• Created detailed technical whitepapers, training materials, architectures, videos, and presentations used internally to train Genesys employees and partners• Responsible for the creation of highly available (HA) and disaster recovery (DR) multisite architectures for many of Genesys’ largest customers and partners• Served as SCO representative for multiple Genesys commercialization teams• Developed blueprint architecture for SIP deployments used throughout Genesys
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Solutions Architect For IbmGenesys 2004 - 2007Menlo Park, Ca, Us• Official architect for Genesys’ partnership with IBM in all areas• Genesys architect for two separate IBM contact center managed and shared service offerings focused on both internal IBM usage and external customers• Worked with IBM and Genesys product management and engineering to ensure tight integration between Genesys and IBM products and service offerings• Simultaneously served as architect and Trusted Advisor to large financial account, including working with multiple vendors who were pitching Genesys in competitive bids against one another to this customer• Developed and delivered on site training and webinars for Genesys partners (in addition to IBM) and internal organizations. • Subject Matter Expert on SIP and managed/hosted services
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Technology ManagerGenesys 2002 - 2004Menlo Park, Ca, UsIn this role I continued in the Genesys Sales Engineering organization and continued to serve and expand as a Trusted Advisor in several large named accounts, including the large financial services company, in addition to supporting other sales opportunities.I was very heavily involved in working with the business and technology staff at the financial services company and worked with partners and various teams to further the Genesys footprint in the account. During this time, I also worked to support the IBM account with their internal deployment of Genesys, as well as worked with IBM on the development of a managed services offering for contact centers that included Genesys components as well as other vendors. I was responsible for the architecture and design of this offering related to the Genesys components and its integration with the other vendors. From this experience, I developed a detailed internal whitepaper to help educate the field on requirements for managed services offerings that was widely distributed, in addition to many other detailed technical whitepapers.In addition, I supported sales team with numerous other opportunities and lead many RFP responses. An additional responsibility was conducting training for my peers in various settings.
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Principal Sales EngineerGenesys Jun 2000 - 2002Menlo Park, Ca, UsWas hired into Genesys as a Principal Sales Engineer. In this role I supported the sales team in selling the Genesys software solution in many different accounts in various industries including financial, government, utility, etc. Was responsible for product presentations, demos, and detailed discussion with the customer business and technical teams.In addition, I also managed the relationship with various existing customers including a very large financial institution, and became viewed as a Trusted Advisor by this account. During this time I also became involved with IBM in helping with their internal Genesys rollout and later helping them design a managed services offering for the contact center revolving around Genesys products.
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Senior Professional Services ConsultantNcr Corporation 1998 - Jun 2000Atlanta, Georgia, UsIn this position, I served as a senior consultant in NCR's Professional Services customer service Center of Excellence (CoE).In this role, I lead multiple customer projects during the PS implementation. I was responsible for working with customers to determine requirements, maintaining the project schedule, providing the design and all design documents, managing the additional NCR PS personnel, and actual development and delivery. In addition, I was the primary on site interface for customer engagements at several clients. In addition, I supported the NCR sales team in selling Genesys contact center solutions and related NCR offerings. During this time, I participated in on site customer meetings, supporting the sales teams as well as the Genesys teams that were also involved in the account. -
Software Architect & Lead DeveloperNcr Corporation 1996 - 1998Atlanta, Georgia, UsWorked on the NCR Entry Level Server team as the architect and lead developer of NCR's Extended Mirroring product for Windows NT. This component provided real time software mirroring over a computer network between two systems and was initially targeted for use with retail customers, but also used in other scenarios.This involved low level kernel development for Windows NT, and intimate knowledge of networking, as well as the NT storage system. As the architect for the product, I was responsible for the top to bottom and low level architectural details and design, and specifically developed the low level NT kernel driver that did the heavy lifting, as well as the Windows NT Performance Monitor integration, and many components of the NT service that managed the software.In addition, I also worked with NCR's LifeKeeper team (an NCR high availability offering) to allow LifeKeeper to control and manage Extended Mirroring.
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Team Lead & Software DeveloperNcr Corporation 1994 - 1996Atlanta, Georgia, UsWorked as a developer and later team leader of the Windows NT development group in the NCR mid range product group on server management offerings for Windows NT and NCR's mid range platforms.During this time, I worked on the architecture, design, and development of many of the components of the NCR Server Manager and Event Monitor offerings. This included interfacing with contacts at Microsoft, with NCR hardware team, with the NCR field, and with customers, as well as leading the team of developers including multiple contractors.
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Project Lead & DeveloperNcr Corporation 1993 - 1994Atlanta, Georgia, UsWhile still attending graduate school, I officially accepted a full time position at NCR. Initially I served as project lead for NCR's network management offering for Windows NT. This was a product that was OEM'd from a company in the UK and required communication with the team in the UK regarding any issues, bugs, and NCR feature requests back into the product.In addition, I also remotely managed the development of an integration between this network management product with NCR's mid range systems running on Windows NT. This included defining requirements, working with the team in the UK on the design, and ensuring the UK team delivered the product on schedule. In addition, I was also responsible for end testing and certification of the component.During this time, I also designed and developed a SNMP agent for Windows NT that interfaced with NCR's server management offering for its mid range (343x, 345x, 35xx) systems. This component provided access to hardware specific information (such as temperature, fan speed, processor board status, etc) of the NCR platform via SNMP, as well as could forward alerts via SNMP traps. This component was used by the network management application with the plugin described above in order to allow NCR customers to fully manage the system.
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InternshipNcr Corporation 1992 - 1993Atlanta, Georgia, UsWhile in graduate school I was hired as an intern at NCR. During this type I initially was involved in testing and validation of Microsoft Windows NT Advanced Server against NCR's 345x and 35xx SMP (Symmetrical Multiprocessing) mid range platforms. As these platforms were unique in many ways, this involved testing specifically with NCR's custom HAL (Hardware Abstraction Layer) developed for Windows NT Advanced Server. In this role I worked with the development team at NCR, Microsoft developers and product managers, as well as the NCR hardware designers and team.In addition, during this time I also worked closely with the NCR Global Support Team for Windows NT in order to help them resolve any customer questions or issues.
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Cooperative Education StudentUga Savannah River Ecology Laboratory 1990 - 1992Aiken, South CarolinaInterned at the Savannah River Ecology Laboratory (SREL), a scientific research laboratory on the Savannah River Site, operated by the University of Georgia, and funded by the Department of Energy. While at SREL I served as system administrator for two Digital Equipment Corporation VAX systems and supported the staff at the main SREL site, as well as an additional site located remotely at SRS. As part of this role, I also supported various PCs, Macs, and other equipment (included scientific equipment) located throughout SREL. In addition to this, I also was responsible for development of a library information system in Progress 4GL. Additional responsibilities included making purchasing recommendations, doing software and system design, maintaining system hardware and software, providing end user support, and training staff in the systems.
Brian Raynor Skills
Brian Raynor Education Details
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University Of South CarolinaComputer Science -
University Of South Carolina AikenMath / Computer Science
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South Aiken High School
Frequently Asked Questions about Brian Raynor
What company does Brian Raynor work for?
Brian Raynor works for Verizon Business
What is Brian Raynor's role at the current company?
Brian Raynor's current role is Principal Architect, MS.
What is Brian Raynor's email address?
Brian Raynor's email address is br****@****sys.com
What is Brian Raynor's direct phone number?
Brian Raynor's direct phone number is +180336*****
What schools did Brian Raynor attend?
Brian Raynor attended University Of South Carolina, University Of South Carolina Aiken, South Aiken High School.
What are some of Brian Raynor's interests?
Brian Raynor has interest in Contact Center Software, Design, Voice Automation, Automotive, Technology, Outdoors, Home Automation, Snow Skiing, Internet Of Things (Iot), Biking.
What skills is Brian Raynor known for?
Brian Raynor has skills like Voip, Telecommunications, Sip, Contact Centers, Professional Services, Pre Sales, Enterprise Software, Telephony, Integration, Genesys, Saas, Ivr.
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