Adjudicates Parking Violation Notice appeals under the Toronto Municipal Code.

- Conducted multi-party investigations, including 24-stakeholder file composed of municipal departments, service organization and resident representatives- Conducted workplace mediations and customized conflict coaching- Advised non-profit boards on governance issues, including strategic planning and succession

- Mediated disputes including: landlord/tenant; criminal charges, family business; business partnership; neighbour/neighbour; and multi-party- Designed and facilitated Restorative Justice mediations and circles, including a precedent-setting file involving Crown and legal counsel

- Collaborated with Chair, Daniels Diversity and Equity Committee, in developing Daniels Faculty response to student-initiated Call to Action. Collaboration included strategic planning, process design and project management - Created, implemented and monitored 56-point action plan encompassing systemic, organizational and cultural change

- Mediated 14 diverse files, including commercial, breach of contract, and wrongful dismissal. Used active listening and open-ended question asking to understand and assist others in goal achievement.

- Advised academic deans and managers on appropriate responses to complex files involving high-conflict students.- Provided summary reports to college legal team with respect to litigation initiated through Small Claims Court and Ontario Human Rights Tribunal, as well as complaints initiated through agencies such as Ombudsman Ontario Office.- Contributed to development, interpretation and implementation of key student policies related to: academic integrity; academic appeals; Student… Show more - Advised academic deans and managers on appropriate responses to complex files involving high-conflict students.- Provided summary reports to college legal team with respect to litigation initiated through Small Claims Court and Ontario Human Rights Tribunal, as well as complaints initiated through agencies such as Ombudsman Ontario Office.- Contributed to development, interpretation and implementation of key student policies related to: academic integrity; academic appeals; Student Code of Conduct; human rights accommodation; and mental health. Show less

- Provided conflict coaching, policy advice and informal complaint resolution to students, faculty and staff in areas which fell under the Student Relations mandate.- Conducted intake related to all student complaints including: complaints against faculty and staff; academic appeals; human rights accommodation; service quality and delivery; bullying and harassment. - Guided emotionally distraught students through issues related to: disability accommodation; overcoming the mental health… Show more - Provided conflict coaching, policy advice and informal complaint resolution to students, faculty and staff in areas which fell under the Student Relations mandate.- Conducted intake related to all student complaints including: complaints against faculty and staff; academic appeals; human rights accommodation; service quality and delivery; bullying and harassment. - Guided emotionally distraught students through issues related to: disability accommodation; overcoming the mental health stigma; negotiating with authority figures; and plagiarism, building research and advocacy skills. Show less

- Participated in restorative justice pilot project between CRT and Ministry of Attorney General (Ontario) through College Park criminal court. Diverted over 20 cases, empowering parties to positively engage in joint decision-making.

- Used the transformative mediation model to mediate 50+ cases involving: landlord/tenant; family members; and neighbour/neighbour on shared lane access, property lines, noise and garbage.