Harold Crespo Email & Phone Number

Plano, Tx, Us

Texas, United States

Texas, United States

Plano, Texas, United States

As a freelance UX design consultant with Garrett-Andrews, LLC., I specialize in enhancing social media customer service and promotions for a boutique design company. My focus is elevating the customer experience by creating wireframes and mockups tailored to clients' promotional needs.

Irving, Texas, United States

As a UX Quality Assurance Analyst specializing in mobile testing, I am dedicated to ensuring a seamless and consistent user experience across various devices. Operating in the dynamic landscape of mobile technology, my role involves guaranteeing that the Crossover Mobile app functions seamlessly on diverse devices, maintaining responsiveness, and preserving design integrity.Key Responsibilities:Ensure consistent user experience across devices and regions through QA testing.Maintain design responsiveness and functional integrity during app releases.Facilitate regional rollout of the Crossover Mobile app.Train Crossover Health MSC on Mobile app usability.Educate the team on app functionalities and guide members in effective interactions.Provide verbal assistance to MSC for member support on the Crossover Mobile app.

United States

As a UX designer for CrediVault, a fintech platform for Rocket One Capital leveraging blockchain for B2B/B2C account origination, debt collection, and asset management through a web console and mobile. I worked on designing the mid-tier client interface for managing assets within the system.Key Responsibilities:Gathered business requirements through collaboration with stakeholders, including the development team and product management director.Streamlined debt collection procedures by developing process flows for increased efficiency and user satisfaction.Designed and communicated proposed solutions through wireframing and prototyping in Figma, aligning with user needs and business goals.Managed backlog items in Confluence, fostering an agile development approach focusing on Kanban methodology.Collaborated with frontend and backend development teams to address questions, clarify design aspects, and ensure seamless integration.

United States

As a UX/UI Designer & Business Analyst, Rocket One Capital is on the BillMyBank web and mobile app, specializing in high-risk e-commerce payment processing for B2B/B2C customers. I worked with the product manager to break down requirements and outline the experience design of features. Building out wireframes and prototypes for usability testing and development handoff.Key Responsibilities:Developed wireframes & prototypes using Adobe XD for B2B and B2C web applications.Analyzed business stakeholders' requirements.Managed backlog items in Jira for Kanban development.Created roadmaps, user journeys, and BPMN flows.Conducted UAT for comprehensive development assessment.

Miami, Florida, United States

As a UX/UI Designer & Business Analyst, Rocket One Capital is on the BillMyBank web and mobile app, specializing in high-risk e-commerce payment processing for B2B/B2C customers. I worked with the product manager to break down requirements and outline the experience design of features. Building out wireframes and prototypes for usability testing and development handoff.Key Responsibilities:Developed wireframes & prototypes using Adobe XD for B2B and B2C web applications.Analyzed business stakeholders' requirements.Managed backlog items in Jira for Kanban development.Created roadmaps, user journeys, and BPMN flows.Conducted UAT for comprehensive development assessment.

Bedford, Texas, United States

As a Customer Services Representative Lead, I served as the subject matter expert (SME) for Medicare and Medicaid at Cigna Healthcare. In this role, I trained and guided team service representatives on system usage and new features. I was the go-to person for any queries related to Medicare or Medicaid benefits, simplifying processes in the customer success management team.Key Achievements:Provided exceptional service to new and existing members, addressing inquiries related to benefits, service requests, and suggestions and handling complaints and grievances when necessary.Exceeded individual performance goals and surpassed call center objectives.Played a crucial role in increasing web portal registration and utilization by engaging with callers and collaborating with other departments for system use and conflict resolution.

Irving, Texas, United States

As a Customer Services Representative at Molina Healthcare, I specialized in Federal and State health coverage, focusing on Medicare and Medicaid for individuals aged 65 or older and those receiving Social Security disability benefits. My role included providing comprehensive assistance to customers, ensuring they were well-informed about current benefits based on plan types, available medical assistance services, and in-network pharmacy locations within their demographic. My role included direct customer engagement and contributing to training and developing new team members, ensuring effective communication and understanding in both English and Spanish.Key Achievements:Provided exceptional service to new and existing members, addressing inquiries related to benefits, service requests, and suggestions and handling complaints and grievances when necessary.Exceeded individual performance goals and surpassed call center objectives.Played a crucial role in increasing web portal registration and utilization by engaging with callers and collaborating with other departments for system use and conflict resolution