Harold Cunningham Jr. Email and Phone Number

•Lead and mentor a team of technicians providing support to over 3,000 end users. •Implemented effective training and coaching to increase successful computer deployments by 30% from 2023 to 2024. •Ensured compliance with Service Level Agreements to meet all contractual obligations. •Provided technical expertise to center and agency leadership on solutions, planning, and issue resolution. •Effectively managed incident tickets through ServiceNow, including documentation, escalation, and auditing.

•Managed daily logistics operations for NASA IT Assets, overseeing consolidation, processing, and distribution. •Procured over $8M worth of parts, supplies, and equipment efficiently and effectively. •Ensured inventory accuracy by identifying and reporting discrepancies to the administration team. •Verified supplier orders and inspected materials to ensure compliance with specifications. •Presented vendor quotes and recommendations to leadership for approval. •Enhanced inventory tracking by implementing improvements through Microsoft 365. •Collaborated with cross-functional teams to update inventory records for annual audits.

•Successfully coordinated the nationwide NASA Engineering Design Challenge, spanning 24 states, overseeing logistics, technical support, and project management. •Implemented technology solutions to enhance the effectiveness of the 21st Century Community Learning Centers' Program. •Provided comprehensive training to equip team members with the necessary technical skills to support the 21CCLC program. •Fostered collaboration between scientists and engineers to bolster program capacity and establish beneficial relationships for student participants and program objectives. •Developed supplementary learning resources to enhance the educational experience offered by the 21CCLC program.

•Provided comprehensive technical support to over 3,000 end users across various platforms, including Windows, Mac, iOS, and Android. •Delivered exceptional customer service by efficiently multitasking and consistently meeting IT Service Level Agreements. •Managed user and computer accounts using NetIQ Directory and Resource Administrator.•Troubleshot and resolved a variety of network-related problems, including connectivity issues, slow performance, and access restrictions. •Effectively documented and resolved incident tickets in HP Service Manager. •Played a key role in implementing a Mobile Device Management (MDM) solution using MaaS360 to enhance security for Android and iOS devices, ensuring compliance with company policies and protecting sensitive data.•Successfully performed testing and migration from Windows 7 to Windows 10.

•Provided comprehensive technical support to over 100 end users across Mac, Windows, and mobile devices, utilizing phone, remote desktop, and in-person assistance. •Managed user and computer accounts efficiently within Active Directory.•Troubleshot and resolved user network connectivity issues to ensure optimal network performance and productivity. •Created detailed documentation of troubleshooting steps and resolutions for existing incident tickets. •Collaborated effectively with Systems Administrator and Network Engineer to resolve complex issues impacting servers and networks. •Successfully executed hardware and software deployments to enhance performance and support end users' daily tasks.