Harold Dotson Email & Phone Number

Memphis, Tn, Us

Memphis, Tennessee, United States

Memphis, Tennessee, United States

• Followed procedures and protocols during each phase of the test.• Performed latency testing and equipment communication testing prior to the initial test.• Provided detailed feedback with timestamps of logged errors to test moderators in Discord messaging app and communicated with other teammates in regards to experiences.• Provided code errors, definitions and time logs of the durability of each experienced error or latency, pros and cons of the software in final testing reports.

Memphis, Tennessee, United States

Shipping distributed items to neighboring locations within the Memphis Area.Assisting with transfers and stocking items Loading, unloading, and assembling commercial restaurant equipment

Memphis, Tennessee, United States

Providing IT support for customers needing assistance with their products via screen sharing,billing analysis, and hardware repair.Diagnosing and resolving technical issues with hardware or software systemsConsulting with users over the phone, in person or via online chat to understand and troubleshoot technical issues

Memphis, Tennessee, United States

Using personal vehicle, travels to assigned kiosks/locations and performs assigned tasks including but not limited to collecting product, restocking, and updating marketing materials Keeps daily record of product distributed and removed from each machine (mileage reimbursement provided for miles driven for work tasks and pre-determined routes)Follows a specifically designed daily merchandising route including regular visits to shipping and warehouse locations Provides quality customer service through regular interaction and communication with coworkers, external customers, external contractors, store owners/managers and employeesReceives all product and materials and communicates any variances to the Regional Operations Supervisor prior to merchandisingCommunicates status of kiosks and customer accounts to Regional Operations Supervisor (ROS)Protects all company merchandise/product and ensures kiosks are properly

Memphis, Tennessee

Field Service Technician for TN Lottery Division. Traveling throughout the East TN territory installing kiosks and vending machines. Installing Ventus, and low-voltage satellite connections for vendors. Networking with coaxial connections to Hughes-based modems, Cat-5, and Coaxial building.

Memphis, Tennessee, United States

Review open accounts from the daily Ageing report Monitor and maintain the assigned accounts – Receivables (Outbound/Inbound in a professional manner), account adjustments and customer reconciliationsHandle payments and queries and timely follow-up on payment arrangementsMonitor customer payments activity to ensure receivables are collected in a timely mannerEnsure timely escalation in case of no response.Provide customer service with regards to sending statements, process customer refunds, and process account adjustments and resolves client-billing problems and applying good customer service in a timely mannerIdentify issues attributing to account delinquency and discuss them with customers and escalate with clientAssists with the cleanup of UC’s (unapplied credits), short paid invoicesSend Dunning letter to customers to make the payment of delinquent accountsCommunicate & follow up with Sales/Operations department regarding customer accounts on a timely basisUpdate Daily/Weekly trackers and perform self-quality checkAdherence to Control and Compliance Act as a liaison between Customer, Billing and various internal departments to ensure smooth flow of transaction and resolution of issues if anyFollow and update the Standard Operating Procedure (SOP)Active participation in Learning & Development.

Memphis, Tennessee, United States

Reading complaints from customers and following reimbursement policies to ensure satisfaction from customers.

Memphis, Tennessee, United States

Providing technical support for customers needing assistance with their Apple products via screen sharing,billing analysis, and hardware repair. Diagnosing and resolving technical issues with hardware or software systemsConsulting with users over the phone, in person or via online chat to understand and troubleshoot technical issues

Providing technical support for customers needing assistance with their Microsoft Xbox products via billing analysis, hardware repair, account management,

Memphis, Tennessee, United States

Take incoming calls from customers while crafting acceptable solutions to address their needs. You will also assist with providing product knowledge and answering specialized support questions. Customer Service Agents are vital to our customers’ overall U-Haul experience, and are valued members of Team U-Haul.

Memphis, Tennessee, United States

Assist customers inside and outside a U-Haul center with U-Haul products and services.Use smartphone-based U-Scan technology to manage rentals and inventory.Move and hook up U-Haul trucks and trailers.Clean and inspect equipment on the lot including checking fluid levels.Answer questions and educate customers regarding products and services.Prepare rental invoices and accept equipment returned from rental.Install hitches and trailer wiring.Fill propane (certification offered through U-Haul upon employment)Drive a forklift (certification offered through U-Haul upon employment)Other duties as assignedParticipate in ongoing continuous U-Haul education through U-Haul University.

Bachelor Of Arts - Ba, Information Technology Cyber Security, 4.0

Information Technology

High School Diploma