• Provide maintenance of computer desktops, HALO, and all other computer hardware/software for RTOC• provide maintenance for servers and network environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the IT Department• responsible for administration and internal support of RTOC’s PC’s, printers, servers, and related equipment • Provide user support, license tracking, desktop, server and network maintenance, as well as, problem solving, upgrades and configurations of cisco switches• Provide support and resolve problems to user’s satisfaction• Monitor and respond quickly and effectively to requests received through the IT Department• Modify configurations, utilities, software default settings for local and remote workstations• Document internal procedures• Assist with on-boarding of new users• Install, test and configured new workstations, peripheral equipment and software• Manage PC setup and deployment for new employee’s using standard hardware, images and software• Assign users within Siriusware software• Resolve issues with HALO technology• Problem solve issues with all RTOC Servers and connections• Assist with AV for all RTOC events• Ensure that all RTOC technology is in working order• Monitor company network threats and vulnerabilities using Cisco SourceFire, IDS/IPS security tool.

• Updated and reported customer cases opened through VCE ticketing system• Effectively communicated procedural and technical issues to internal and external customers in fast paced, critical environment• Applied basic technical expertise using standard operating and diagnostic procedures to resolve intermediate level issues.• Participated in virtual team training and product knowledge sharing meetings• Actively participated in the creation and maintenance of eService applications such as Chat, Knowledgebase content and Support forums • Validated technical information and issued early warnings against any possible severe incidents • Worked with a team of support representatives to provide resolutions to a diverse range of technical problems• Worked with management to proactively revise current Standard Operating Procedures and tools to improve customer satisfaction• Participated in the creation, implementation and revision of the Sales Force ticketing system• Developed and implemented resolutions to identified problems dealing with customer related issues• Monitored customer cases opened with VCE (or VMware, Cisco and EMC) to ensure proper resolution and turnover.

• Performs skilled mechanical and/or analytical duties on various projects• Supervises subordinate employees• Responsible for materials Management program for the Unit Medical Department. • Coordinated ordering of health related supplies from various vendors and performs a weekly inventory on equipment. • Assists in the safety officer’s policies and procedures.• Coordinates biohazard waste, and oxygen pick-ups and deliveries.

• Re-racked new branch server and installed new USB memory stick into existing servers• Replaced various workstations in offices and teller stations• Checked and replaced MICR printers that didn’t meet bank quality standards• Checked and replaced Power Supply Unit (PSU) inside HP Desktop workstations• Took apart PC and replaced entire system board• Relocated CPU to new system board and replaced old RAM with new• Performed BIOS configuration after system board replacement• Initiated PXE boot to connect workstation with network