• Upgrade Access Points for Hewlett Packard campuses in Barcelona, Spain and other Countries• Test AP’s for signal strength and mark installation points for upgraded AP’s • Marked Access Point positions in buildings under renovation and existing offices• Configured end users to connect to upgraded Access Points• Upgraded Cisco Client for remote users• Assisted in Level 2 Application and Network Support to HP employees when needed.• Active Directory Management.

•Reported directly to upper management •Perform personal contact Desktop Support and remote phone support duties for 650 end users.•Perform 2nd level Helpdesk duties on Office applications, Accounting applications, printer support and hardware break fix using ITIL procedures.•Imaged laptops and PC's, troubleshot Citrix and VPN issues, deployments using SCCM and Landesk , configured iPhones, Androids, iPads and Tablets for company email access and made sure backups ran properly. •Office 365 Support•Active Directory Management.

•Self Starter position: Reported directly to Contract Staffing Owner. •Provided helpdesk/desktop, network and printer support for a 1000 desktop rollout for the Catholic Health Initiative for 2500 end users. •Installed new images using Image X, supported office and proprietary applications and configured and installed printers. •Migrated Desktops from Windows XP to Windows 7 and deployed new Dell Desktops and laptops. •Restored user profiles to new workstations and executed work flows, processes and procedures. •Call tracking was done via Remedy and deployments and migrations were done via Landesk and SCCM. •Active Directory management

•3rd level Technical Support:Desktop,Helpdesk, Network Support (LAN) and Active Directory•Network Support responsible for 600 end users: 15 to 20 phone support calls per day from 2nd Level support. •Part of a four person implementation team that relocated all printers, phones, PC’s and fax machines to new internal office locations and performed upgrades from XP to Windows 7•Worked along with OnePath with phone conversions from analog to VOIP and its remote sites. This included ordering the PRI circuits and RFS’s,•Built the Backup Server and configured Backup Exec 2012 for the entire Ga. Department of Agriculture Agency.

•One of two Lead members of a fifteen person Level 2 Desktop Support team supporting the SOG (State of GA). (Approximately 800 end users) 30-40 calls per day. •70% Remote phone support with 30% Desktop Support for internal users onsite.•Provided full service remote technical support for hardware, software, printer and application issue remediation. •Highest Resolution Rate in the department•Dispatch field Technicians when needed. •Client Services Help Desk Specialist

•5 person Helpdesk team supporting all three Dekalb Medical campus’s (Approximately 400 end users) 40-50 calls per day. 85% remote phone support.•Assisted in XP to Windows 7 rollouts and occasional desktop support when business need dictated.•Worked directly with doctors and endusers remotely and on site as business need dictated.•Supported Network connectivity issues, Office Suite, Printers and Proprietary Applications.

Provided quality global phone support for all hardware and software for Delta Airlines, its subsidiaries and Delta Technology users worldwide.•Member of a 100 person Helpdesk team supporting all Delta Airlines (Approximately 20,000 end users) 40-60 calls per day. 100% remote phone support•Provided quality global phone support for all hardware, software and proprietary applications for Delta Airlines, its subsidiaries and Delta Technology users worldwide.•Log and track support calls in the designated Delta system(s) prioritize and escalate jobs as required to ensure customer satisfaction.•Briefed customers as well as management on the status of current resolution efforts •Accessed software updates, drivers, knowledge bases, and FAQ’s resources on the Intranet to assist end-users with issues.

EMC is a leading provider of storage hardware solutions that promote data recovery and improve cloud computing.•Created Bin configurations, Monitored and performed installations, preventative and remedial maintenance of peripheral equipment/memory devices at customer locations according to established procedures.•Install Field Change Orders as required. •Maintained records of services and repairs, expense reports and time cards.•Answered technical questions about company products. •Responsible for the day to day coordination of customer service at all assigned accounts. •100% Field Support

MTI is a trusted expert in the provision of information infrastructure solutions to more than 1200 customersInstalled and configured single and multi-terabyte SAN products, SCSI disk arrays and all other MTI products on client sites throughout Metro Atlanta and throughout the Southeast region when necessary.Responsible for the day to day coordination of customer service at all assigned accounts. Ensure that customer's agreed expectations are met.Acted as point or escalation for front line maintenance on specific problems and responsible for follow-up and fault resolution. Manage the processing and implementation of all service changes: including changes related to customer request, product upgrades, FCOs and reconfigurations.Ensured contract compliance and performance levels in accordance with all service level guarantees.