Harold Miles Email and Phone Number
I have a strong affinity to help others and succeed. While working at Disney, I have received over 20 guest relations recognition awards and countless praises from guests. I have always had an approachable persona which I believe is due to my confidence and positive outlook. I also enjoyed speaking in front of large groups either in character or when I trained other cast members. I recently completed and earned a certificate in Google’s Fundamentals of Digital Marketing and really enjoyed the challenge to understand what people want from their products or services. I also have a strong passion for technology and enjoy video and photo editing to create personal videos. While Disney has been a major journey which has given me a rich experience, I am eager to move my career into a more professional arena.
Walt Disney World
View- Website:
- waltdisneyworld.jobs
- Employees:
- 23063
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Bell Services DispatcherWalt Disney World Nov 2023 - PresentLake Buena Vista, Florida, United StatesWalt Disney World at Coronado Springs Resort• Quarter 2 award winner for Outstanding Performance in Bell Services• Assist in luggage holds for major group events that have over 1,000 attendees. • Contributed by giving input in simplifying the event set up process while collaborating with leadership to provide an incredible guest experience. • Responsible for reacting in a positive, timely manner to guests’ requests, work orders, Cast Members’ rotations and operational practices.• Communicate and coordinate with all levels of business with courtesy and inclusion, from guests to fellow Cast Members and Leaders.
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Marketing CoordinatorAdventhealth Sep 2021 - Nov 2023Orlando, Florida, United StatesAdventHealth Central Florida• Administrated and maintained 2 of the top 3 social media pages.• Responsible for developing and implementing inclusive marketing strategies to promote hospital services, programs, and events. • Managed marketing campaigns and coordinated community outreach efforts. -
OperationsWalt Disney World May 2021 - Oct 2021Epcot- Future World East WestWalt Disney World at The Jungle Cruise• Coached and trained over 10 cast members on how to operate the boats while safely communicating and interacting with guests using the five keys. • Met with leadership monthly to streamline the training process.• Told stories with enthusiasm and confidence to 38 guests at a time while operating the Jungle Cruise boats. • Authentically respected guest by addressing their questions and concerns in an inclusive and courteous manner. • Received over 20 guest service recognition awards
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Lumber Sales AssociateThe Home Depot Aug 2020 - May 2021As a sales associate I provided fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Collaborated with supervisors and other sales associates in various departments. Recommended products to help with customer projects. -
OperationsWalt Disney World Jul 2018 - Feb 2020Orlando, FloridaWalt Disney World at The Jungle Cruise• Coached and trained over 10 cast members on how to operate the boats while safely communicating and interacting with guests using the five keys. • Met with leadership monthly to streamline the training process.• Told stories with enthusiasm and confidence to 38 guests at a time while operating the Jungle Cruise boats. • Authentically respected guest by addressing their questions and concerns in an inclusive and courteous manner. • Received over 20 guest service recognition awards.
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Resort Guest ServicesWalt Disney World Feb 2018 - Jul 2018Orlando, FloridaWalt Disney World at Fort Wilderness Campgrounds• Managed front desk task to help streamline the check-in and check-out process to be as efficient as possible.• Assisted guest with questions about tickets, event schedules, and other pertinent information regarding the resort. • Responded to guest concerns in an efficient and professional manner.
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Front Desk AssociateMarriott International Aug 2017 - Jul 2018Orlando, Florida AreaJ.W. Marriott• Managed front desk tasks for a 998-room full-service 4-star resort and spa.• Efficiently processed guest payments for room, food, beverage, and other miscellaneous charges.• Coordinated with Bell Stand to assure that the guests’ luggage was delivered to the room in an efficient manner. -
Operations TrainerDisney Parks & Resorts Oct 2015 - Aug 2017Fantasyland Magic Kingdom -
OperationsThe Walt Disney Company Apr 2013 - Aug 2017Magic Kingdom-Fantasyland EastWalt Disney World at Fantasyland• Amended and revised the OG for Enchanted Tales with Belle by going through the red lining process with management. • Routinely presented an 8-to-10-minute speech while coordinating the casting of up to 45 guests to ensure guests had a magical 20-minute inclusive experience. • Certified and land trained for 8 fantasyland attractions. -
Enterprise Desktop And Server SpeacialistUniversity Of Central Florida Oct 2011 - Feb 2012Orlando, Florida, United StatesProvided end user computer support and performed installation and maintenance of servers and personal computers. Installed new peripherals, system upgrades and software. Imaged computers to UCF’s standards. Setup computer objects for Dell servers and workstations in the University’s Active Directory. Maintained computer inventory by organizing computer equipment, storage rooms and completed task as assigned. -
Fountain OperatorSteak N Shake 2011 - 2012
Harold Miles Education Details
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Hospitality Administration/Management -
Hospitality Administration/Management
Frequently Asked Questions about Harold Miles
What company does Harold Miles work for?
Harold Miles works for Walt Disney World
What is Harold Miles's role at the current company?
Harold Miles's current role is Front Office Dispatcher.
What schools did Harold Miles attend?
Harold Miles attended University Of Central Florida – Rosen College Of Hospitality Management, Seminole State College Of Florida.
Who are Harold Miles's colleagues?
Harold Miles's colleagues are Taylor Hill, Laura Aranda Sanclemente, Ronald Covel, Amanda R., Cody Markee, Dennis Thompson, Brian Torres.
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