• Lead and mentor a team of technical support specialists• Assign tasks and monitor team performance to ensure timely issue resolution• Provide coaching, training, and feedback to team members• Assist with scheduling and workload distribution to maintain high service levels• Work closely with QA/Engineering team and help them collect additional information related to issues/bugs from clients and techs• Identify areas for process improvement and efficiency within the technical support function• Collaborate with cross-functional teams to implement enhancements and streamline workflows• Monitor support metrics and analyze data to drive improvements• Prepare daily/weekly reports on escalations and keep track of all open escalated cases until resolved• Diagnose, troubleshoot, and resolve issues over the phone & via remote PC control in a fast-paced environment• Stay up to date with product knowledge and industry trends.• Collaborate with the team to handle escalated customer issues and ensure prompt resolution• Interact with customers to understand their technical concerns and provide solutions• Maintain a high level of customer satisfaction through effective communication and issue resolution• Perform regular quality assessments and provide feedback for improvement

Chairman of the Transportation Committee running a team of over 35 volunteers for the Albertson's Boise Open. I started in 1989 as a Score Card Runner, then served on the Scoring Committee, then Chairman of the Score Board/PGA Tour Truck Committee and now Chairman of the Transportation Committee. This committee is responsible for all transportation to and from the tournament and related events.

Nest Technical Support

Small and Medium Business Account Manager

Total Computer Solution for your business. Expert with all Windows operating systems from Windows 95 to Windows 8.1, Apple Mac OS X, iOS, and even Android operating systems. All electronic devices from iPods to smart phones, tablets and computers. I am your Total Information Systems expert!

Temporary contingent employee with the Retail Support Group at HP Enterprise Services employed through BCforward.

AppleCare Advisor for Apple Desktops and Portables supporting Mac OS X from Tiger to Mountain Lion and Mavericks when it comes out.

Provide Technical Support for all Verizon Wireless Cellular Telephones

Cordinator in order entry,coordinating all job work orders in our computer system.

, Operations Manager Managed office operations including Accounts Payable, Accounts Receivable, Payroll,recruiting, and hiring of employees.

During ownership transfer from Pape' (Bobcat West) to Brown Rental, I coordinated purchase and integration of new computer inventory and sales system. I helped set up the new dealership from the ground up. I also coordinated the Bobcat rental fleet bringing the average rental revenue up to about $30,000 per month.

Customer Service Representative Customer Retention Group

Dedicated to supporting the Federal Inside Sales Force. Provided technical support to a 15 member sales team, increasing Federal server sales by 5%. I was responsible for presales and post sales support on all Federal Civilian Government Accounts