đź‘‹Hi, my name is Harold!As the current IT Systems Engineer at TEKsystems with Dart Container Corporation, I bring over a decade of experience in the IT field, characterized by a drive to enhance system performance and a commitment to operational excellence.From spearheading the deployment of Intune across vast environments to leading complex migrations of O365 Mail services, my career highlights my capability in managing large-scale IT infrastructures and implementing solutions that drive forward enterprise efficiency and security. My achievements include developing Windows imaging from XP to 11, enhancing SCCM system efficiency, and designing robust access governance practices. Each role has sharpened my technical skills, underscored by a track record of optimizing system performance and significantly improving deployment reliability.My passion for technology is a dual commitment to continuous learning and improvement. The technological landscape is ever-changing, and I thrive on staying ahead of the curve, ensuring that the teams and organizations I work with are not just keeping pace but setting the pace. As I look to the future, I'm eager to bring my blend of experience, skills, and collaborative spirit to a team that values transformative ideas and proactive problem-solving.đź“« I look forward to connecting with you here on LinkedIn
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System EngineerDart Container Apr 2023 - PresentMason, Mi, UsIn my role as an IT Systems Engineer at TEKsystems, serving Dart Container Corporation, I've enhanced SCCM to boost network uptime and streamline deployments. My work includes modernizing KMS servers, improving imaging and task sequences, and collaborating with the Security team for patching standards. I've also streamlined Antimalware policies and transitioned Endpoint Management to SCCM, using Defender 365 for auditing. I created an image verification app for precise deployments and developed scripts for efficient data extraction and troubleshooting. Additionally, I updated our internal health script for enterprise maintenance and reviewed internal settings in SCCM, Intune, Azure, and more. I pride myself on crafting PowerShell scripts that minimize manual processes, and my leadership in the deployment of applications has fortified our systems against vulnerabilities, achieving a remarkable leap in deployment reliability. -
System AdministratorHealthtronics, Inc. Jun 2022 - Apr 2023Austin, Texas, UsAs a System Administrator at Healthtronics, I led critical transitions and upgrades that have redefined our IT landscape. I've been pivotal in driving technological advancements and enhancing IT infrastructure. I championed the development of Windows images across a broad spectrum of versions, facilitating smooth organization-wide transitions with the implementation of Autopilot. I orchestrated the seamless migration of O365 Mail services post-acquisition and adeptly managed the divestiture of IT assets, ensuring business continuity. My comprehensive approach to infrastructure management covered everything from servers to software, substantially boosting system scalability and network reliability. I refined PC and iOS configurations, enhanced network security, and reduced vulnerabilities, all while managing server performance and downtime. I implemented rigorous security measures, including vulnerability scans, penetration testing, and disaster recovery protocols, ensuring robust security and compliance across our systems. -
It Solutions Technician IiiHealthtronics, Inc. Dec 2020 - Jun 2022Austin, Texas, UsIT Solutions Technician IIIIn my tenure as an IT Solutions Technician III, I've applied my technical acumen to resolve complex Tier 3 IT support challenges, ensuring minimal downtime and maintaining optimal system performance. My contributions to the design and optimization of the KACE ticketing system have streamlined support processes, aligning them with organizational needs. My strategic execution of remote hardware deployments has guaranteed accessible and efficient tools for remote work, reinforcing our commitment to providing reliable support for our team members, regardless of location.
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It Support Technician IiNsc Global Jul 2013 - Dec 2020London, GbAs a Field Technician II with NSC Global, I spearheaded off-site go-lives for phone systems and computer replacements, guaranteeing flawless transitions and zero disruptions. My expertise in providing Tier 1 & 2 support resolved pressing voice and network infrastructure issues, ensuring system reliability. My diagnostic proficiency meant complex software and hardware challenges were met with efficient solutions, maintaining uninterrupted network functionality. -
Network Support Specialist/Desktop Support TechnicianTeksystems Apr 2012 - May 2013Hanover, Md, UsTier 2 Tech Support at TEKsystems – Farm Bureau InsuranceAt TEKsystems, serving Farm Bureau Insurance, I was a Tier 2 Tech Support specialist where I diligently monitored the Altiris helpdesk queue, ensuring swift resolution of unassigned tickets and providing robust support to the Level 1 Response Center. I led the strategic management of equipment lifecycle, from retiring aged hardware to establishing new server infrastructures and maintaining comprehensive inventory records. My role also involved using Altiris and Microsoft Deployment tools for imaging, and I regularly collaborated with Tier 3 and Tier 2 peers to tackle complex IT issues and contribute to vital projects, ensuring seamless IT operations.Network Support Specialist at MESSAIn my role as a Network Support Specialist at MESSA, I thrived in an Expert Service Desk setting, offering Tier 2 support with a particular focus on troubleshooting custom software and proprietary databases, including those of Blue Cross Blue Shield. I leveraged my expertise with Altiris and Microsoft Deployment tools for imaging laptops and desktops, playing a key role in maintaining system integrity and user support in a fast-paced, demanding environment. -
Student It Technician/It Support AssistantUniversity Of Maryland - Robert H. Smith School Of Business Jun 2006 - Apr 2012College Park, Maryland, UsDuring my tenure at the Robert H. Smith School of Business, I honed my IT support skills, providing crucial troubleshooting for both PC and Mac users. I was responsible for implementing security policies across classroom computers and managing the imaging of over 300 faculty and staff PCs. I excelled in resolving critical Windows errors and shared my knowledge through training sessions for new hires, emphasizing IT best practices and customer service excellence. My role also extended to managing AV equipment, ensuring optimal functionality for educational needs.
Harold O. Education Details
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University Of MarylandEconomics -
Lansing Community College​Computer And Information Sciences And Support Services
Frequently Asked Questions about Harold O.
What company does Harold O. work for?
Harold O. works for Dart Container
What is Harold O.'s role at the current company?
Harold O.'s current role is Systems Engineer at Dart Container.
What schools did Harold O. attend?
Harold O. attended University Of Maryland, Lansing Community College​.
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