Harold Peeters Email and Phone Number

Contact - selling - contract process

Sales & Marketing - Customer ServiceEnterprise B2B - Process Ownership - BPManagementCRM implementation project

Responsible of two Operations teams:• Identification Master DB team (14 FTE). Activities: products identification & coding in the AC Nielsen item master database including regular maintenance of all the identification characteristics (physical & marketing) of the FMCG products tracked by ACNielsen. • Client Instructions team (8 FTE). Activities: client instructions translation in AC Nielsen language & coding in the AC Nielsen client instruction database.Skills: Process… Show more Responsible of two Operations teams:• Identification Master DB team (14 FTE). Activities: products identification & coding in the AC Nielsen item master database including regular maintenance of all the identification characteristics (physical & marketing) of the FMCG products tracked by ACNielsen. • Client Instructions team (8 FTE). Activities: client instructions translation in AC Nielsen language & coding in the AC Nielsen client instruction database.Skills: Process management, team management, ACNielsen environment knowledge, development of reporting tools, budget management, off-shoring transfer management. Show less

Responsibilities:• Business Engineering team (4 FTE). Team of experts in charge of the analysis, the evaluation, the implementation, the follow-up of new initiatives and development projects (Project Management Process). Reporting to country and european management team.• Hit Parade team (2 FTE). Team is in charge of the production of a weekly ranking of sales of CD/DVD/Downloads in Belgium and of the delivery of service to the client. Regular contacts with the… Show more Responsibilities:• Business Engineering team (4 FTE). Team of experts in charge of the analysis, the evaluation, the implementation, the follow-up of new initiatives and development projects (Project Management Process). Reporting to country and european management team.• Hit Parade team (2 FTE). Team is in charge of the production of a weekly ranking of sales of CD/DVD/Downloads in Belgium and of the delivery of service to the client. Regular contacts with the client.• Data Acquisition team (2 FTE). Team in charge of the relation with the outsourcing companies for in store data collection and ad-hoc studies. • Maintenance of the ISO 9001 (1994) certified Quality Management System. Skills: Process management, project management, client management, development of reporting tools, people management, budget management, total quality management (ISO-EFQM), ACNielsen environment. Show less

Responsible of 8 Operations teams. Member of the Direction Committee. Major achievements: processes improvement and optimisation, service quality improvement (development of new work processes/procedures, KPI, assessment methods), increase client focus.Manager of internal projects (Internet site, the automatic lockets, migration Y2K and Euro.Skills: process improvement/re-engineering and performance optimisation, project management, people management, service quality, Belgian… Show more Responsible of 8 Operations teams. Member of the Direction Committee. Major achievements: processes improvement and optimisation, service quality improvement (development of new work processes/procedures, KPI, assessment methods), increase client focus.Manager of internal projects (Internet site, the automatic lockets, migration Y2K and Euro.Skills: process improvement/re-engineering and performance optimisation, project management, people management, service quality, Belgian Health Care environment. Show less

Management consultant Coordinator of research and development projects for the European Commission - Projects ISOTOPE and QUATTRO - 4th Framework program – Transport (projects about quality of service in public transport involving respectively 10 and 20 European partners). Contact person with the EC authorities on financial and administrative fields.Skills: Project management, process optimisation & quality management, public transport (organisational, technical, legal…)… Show more Management consultant Coordinator of research and development projects for the European Commission - Projects ISOTOPE and QUATTRO - 4th Framework program – Transport (projects about quality of service in public transport involving respectively 10 and 20 European partners). Contact person with the EC authorities on financial and administrative fields.Skills: Project management, process optimisation & quality management, public transport (organisational, technical, legal…), European Commission environment (organisational, technical, legal…),. Show less