As a senior IT systems analyst at UnitedHealth Group, I leverage my VMware certification and expertise to provide technical support, process improvement, and virtual desktop infrastructure solutions for the health care industry. I have over 20 years of work experience in IT systems engineering and administration, working with various platforms and technologies, such as VMware Horizon, Windows Server, Active Directory, Citrix, and SQL Server. I have also worked with Catalina Marketing and Z-Tel Communications as a systems engineer, delivering virtual environment and LAN administration services for their clients. My core competencies include problem-solving, troubleshooting, communication, and collaboration. I am passionate about enhancing the quality and efficiency of IT systems and services, and contributing to the mission of improving health outcomes and experiences for millions of people. I am always eager to learn new skills and technologies, and to share my knowledge and insights with my team and the organization.