Harold Pierre Email & Phone Number

Canada

Canada

EU Support and Corporate SRE Related activities under the immediate direction/supervision of the Site Reliability Lead/Manager.

Canada

• Deliver technical support services in a courteous and responsive manner;• Troubleshoot, fix and/or resolve clients’ issues; • Complete various tasks and responsibilities, including moves, disaster recovery, asset refresh, install, uninstall, re-image, evaluation, and testing;• Answer questions about software.

Montreal, Canada Area

Deskside/Infrastructure Technician with Tanager/TEKsystems Canada • Install new Servers• Fill out deployment checklist for the servers;• Replace APC Uninterruptible Power Supply (UPS);• Replacing COMTROL octopus cables, Monitors, keyboards and mice;• Wipe old Servers as required.Deskside Technician with Analysis Group and TEKsystems Canada • Install new equipment under the direction of AG staff;• Fill out deployment checklist for each piece of equipment;• Replace docking stations as needed;• Connect the new hardware, this includes replacing power cables, video cables, keyboards, and mice;• Wipe and reimage old equipments as required.Computer and Network Support Technician with Coca Cola and TEKsystems Canada.• Labeling existing network equipment (ports, cabling, etc.);• Start to document and deploy end-user devices; new units are user specific;• Install Desktops to the specific user desks, as will phones;• Perform map locations of things like charging stations, printers, etc;• Ensure user can log-in, has access to shared file server, help with basic software loads;• Smart hands for unboxing, staging, documenting, taking photos of server and desktop installation;• End User Devices removing and installing include: Desktops, Laptops, Kiosk, Voice pick, phones, Time Clocks, tc75x, Delivery Printers, IQS tablets, cameras, DVR, and Video, and Conferencing equipment;• Fill out the checklist on items to remove/install for each site.

Montreal, Canada Area

Daily duties: • Fix all reported incidents from overnight shift. Perform company tickets review; • Test network speeds and carry server room walk through; • Verify printers & paper levels; • Use of Citrix Tools to troubleshoot Citrix Session issues; • Use of VMware Vsphere client (Company – Citrix) (resetting sessions); • Use of desktop director (Company – Citrix) (assigning sessions to Mudd ID); • Use of CTX / RAA dev reporting (Company - Citrix) info on who is logged into what session;• Vendor Contacts for Follow-up, Escalation & Service. Managing Company Assets: • Keeping track of assets, RMA – repair; • Hot swap (laptops); • Managing wireless access; • Physical security (video / access doors). New Starter Computer Setup • Unpack & ready laptop for imaging;• Imaging new user’s laptop with LANDesk; • Submit AD account request through HD ticket via ear form / emailed when received by hiring manager;• New starter laptop prep: Verifying or installing Incontact softphone + Citrix receiver + windows updates + setup local outlook email + verify skype + webmail + poweragent + import company rsa token + network printer setup + create bookmarks for RAA access, printer and wireless setup. Local Networks & Internet Circuits monitoring • Internet connection (Zerofail/Openface). Companies network hardware & connectivity; • Troubleshooting network issue; • Company support contact in Raleigh & Montreal; • Company fax setup; • Monitor Company B2B VPN Tunnel.

Montreal, Canada Area

• Measure, monitor and work to drive down incident levels;• Investigate and fix causes;• Understand help desk priorities and objectives taking an active role;• Identify and implement improvements to the Service Desk incident logging system in order to provide effective and efficient service to users;• Ensure that the Service Desk is fully using appropriate knowledge management tools;• Train new Helpdesk Analysts.

Montreal, Canada Area

• Provide first level support and convey resolutions to customer issues;• Log calls and email requests into Problem Reporting System (Remedy);• Properly escalate unresolved queries to the second level support;• Track, route and redirect problems to correct resources;• Follow up with users, provide feedback and create resolutions for problems;• Ensure proper recording, documentation and closure.

Dominican Republic

• Coordinate with the Electrical/Mechanical Engineering and Technical Departments;• Plan and schedule projects, estimate time and materials, supervise subordinates and technicians;• Maintain harmonious and productive relations with the Engineers, Technicians, Contractors and Operations;• Oversee all aspects of the routine maintenance system;• Review weekly preventive maintenance to ensure compliance to company plan (TPM);• Maintain records, prepare regular reports on contract progression completed during each month;• Manage suppliers and costs providing updates to the Head of Operations;

Engineer'S Degree, Computer Science, Systems Engineer

Activities and Societies: Entry-to-Practice Program as an Engineering Candidate (CPI).

Dec, Network And System Administration/Administrator

Aec, Computer Systems Networking And Telecommunications, Network Administration/Administrator

Bachelor'S Degree, Computer Science, Systems Engineer

Assessed by government of Quebec, WES and OIQ as bachelor of university in computer sciences