Harold Ritter (Cspo, Csm) Email & Phone Number

Coordinated, managed, proactively coached, and evaluated team performance for the scope, schedule, and budget for assigned projects. Reviewed project methods and maximized velocity. • Communicated extensively communication to stakeholders to release plans, understanding business expectations and ensuring stakeholder satisfaction. • Designed and implemented system for industrial warranty division, saving company $1M euros. • Organized daily standup to track project process and performance, consequently increasing team velocity 30%.

Developed test plans, tested and deployed bug fixes, and executed test cases / content changes using appropriate testing tools and following standards established by management. Ensured all fixes and content changes adhered to corporate website quality standards and processes. • Investigated and provided professional contributions to management, enabling successful product development and deployment. • Analyzed and documented test results, utilizing SQL to obtain data for testing and verifying database updates

Provided pre-sales engineering support to assist in their network design requirementsServed as a point of contact for resolution of network implementationsProvided support to both external and internal customers, partners and prospective customers Worked with network management vendors to ensure all network maintenance is routinely completedTesting of network applications using automated testing toolsUtilize Web Interactive session when necessary to help troubleshoot a customer requestCreated general systems analysis documentation in regards to scope statements, design specifications, project work plans, and test scriptsIsolation and resolution of problems found at the network levelEvaluated new product features for use in the network deploymentAnswered inbound client calls and controlled the case management processResponsible for assisting in the design, delivery, and improvement of software applicationsImplemented exploratory functional testing and load testing

Supervised a Network Management team Network utilization and capacity analysis Administered remote Windows deployment and migration including Ghost Imaging over the networkCreated and documented corporate security policies Windows Active Directory configuration, troubleshooting and administration.Disaster recovery and business continuity strategy,and implementationProvided technical support to professors and studentsProvided reports on network management projects, network utilization, and new technology to improve network performance and efficiency.Provided recommendations to executive committee on network development, progress, and proposed changes.Conferred with managers, instructors and customer representatives to determine training needsConferred with education officials and administrators to develop programs and services consistent with mandated curriculum requirementsLectured on theory, techniques and terminologyDesign and Implementation of LAN and WAN

Managed day-to-day operation of computer networks including hardware/software support, training, and special projects; plans, designs and implements data connectivity for local area network (LAN) and wide area network (WAN) systems; assisted in coordinating special projects including network related wiring plans, LAN/WAN hardware/software purchases, and system installation, backup, maintenance and problem solving; assisted in providing network and remote connectivity hardware/software support; maintains LAN user documentation including hardware/software applications, support logs and other related information; researches and recommends network and server hardware and software; assisted in installing, designing, configuring, and maintaining system hardware and software; analyzes and troubleshoots the network logs and tracks the nature and resolution of problems; monitors usage to ensure security of data and access privileges; installs, supports and maintains both physical and virtual network servers and appliances; installs, maintains, and troubleshoots the Storage Area Network (SAN); establishes and maintains user accounts, profiles, file sharing, access privileges and security; performs daily server tape backups; researches, analyzes, monitors, troubleshoots and resolves server or data network problems; develops, maintains and implements network support, and archiving procedures; researches and evaluates new technologies related to computer networking; assisted in planning, coordinating and consulting with vendors and clients for hardware/software purchases, product services and support; recommended the purchase of related products and services; kept current regarding new hardware/software products for system enhancements; assisted and provided support to Telco, and other technology staff as requested including performing monitoring network servers, and providing internet and intranet user support, and specialized training.

Mba, Business

Masters (Mit), Information Technology