Harold Rose Email and Phone Number

Provide Customer Service for the Devices location in Minnesota. Main Customers are Edwards Lifesciences and Abbott/St.Jude Medical

Managed inventory between the customer, National Institute for the Blind (NIB) & S&K’s distributor warehouses, owned by MDV (SpartanNash) and Coastal. Completed distributor forms to prepare for NIB promotions and new inventory to be sold by DECA for military exchanges globally.

Led several US sites for customer experiences. The team works with the customer from quoting the product through ordering and then completion of the transaction. Managed the team’s performance of Key Performance Initiatives. Led monthly safety training. Communicated with key customers about order status and handled escalations.

Self-managed, handled repair and warranty returns for external customers. Partnered with other departments to get parts repaired/replaced and returned to the customer. Communicated return trends to senior management while working with engineering and Product Line Managers to reduce defect reasons.

Managed Assistant Mgmt and Sales representatives to exceed monthly store quotas. Began mgmt career building a new team while opening a new store in Suffolk, VA. Promoted to 3rd largest store in Hampton Roads and then managed a location move and build-out. Transferred to Hilltop location in Virginia Beach to improve employee morale and performance. After promotion to largest store in Hampton Roads, expanded team with an additional Assistant Manager while completing a remodel of store. Successful completion of annual audits, worked with Marketing for store merchandising changes.

Sold pagers, 2 way radios, and mobile phones for Primeco (Ntelos), GTE (Verizon), SunCom (AT&T) and Sprint.

Taught Spanish I and II.