Dispatch Manager
Route planning and dispatching trucks, Appointment setting, Having geographical knowledge for efficient route planning, positive and effective customer service relations, updating and maintaining accurate documents and inquiries from multiple delivery accounts, empathy for every customer situation, detailed-oriented, stress management, organizational skills to handle multiple tasks for operation to run efficiently, multi-tasking in a busy environment, handling a lot of calls and information at one time from drivers, delivery partners and customers. problem solving to help resolve issues with drivers, customers and other parties. A lot of data entry and data importing while using outlook, dispatching systems, excel, power BI, share point, microsoft. Worked with LTL and full trucks loads, dry loads, other shipments, Bills of Lading, unload and load trucks.Managed a warehouse crew and 3 trucks for a smooth and efficient daily operation. Followed DOT regulations, safety regulations and hours of service. Maintained and set appointments for truck maintenance. Maintained driver accuracy of freight delivery and on time deliveries.
