Harold Willis, Pmp Email and Phone Number

JAGGAER is the leading public provider of Autonomous Commerce Solutions providing value beyond savings. As a supplier integrations consultant, I am responsible for coordinating and facilitating customer and supplier integrations across the globe.

Recruited to serve as a member of the senior leadership team and lead a cross-functional team of professionals whose charge is to successfully implement WasteZero Pay-As-You-Throw (PAYT) trash metering programs on time and within budget. Responsibilities also included working with the sales team to ensure customer success and satisfaction before, during and after implementation. Successfully launched over a dozen trash metering and voucher programs on time and within budgetLed a team of professionals to streamline and standardize portions and operational metrics of WasteZero’s voucher program in order to reduce costs and speed deliveryDesigned and implemented a computer-based Customer Complaint Tracking System to assist in resolving customer complaints, standardize reporting, and help in identifying trends that may require changes in procedures or processesImproved service results by facilitating weekly meetings to ensure customer satisfaction and timely implementation of programsAs a client facing position, served as the "voice of the customer" and primary liaison between customers, WasteZero Sales and Marketing, Manufacturing and supporting vendors

Brought in by the CEO to serve as a member of the Futures leadership team and tasked with the responsibility for client relationship management and implementation of Pipeline service offerings and key initiatives. Working closely with account managers, our objective was to ensure customer satisfaction and retention. Became a trusted advisor and partner with military, federal, and commercial clients such as the US Marine Corps, Cisco, Wal-mart, NetApp, and JP Morgan Chase. Pipeline is implemented under the Software as a Service (SaaS) delivery model while developed and enhanced within an agile system development life cycle environment.Successfully led phase I of the White House IT Training and Certification pilot where 47% of MailChimp survey respondents indicated that they had obtained a job as a result of the programDirected delivery activities success metrics development for JP Morgan Chase's 100K Jobs Mission Coalition veteran hiring initiativeLed B2B interactions with Job aggregators and distributors to ensure an increasing and steady supply of fresh jobs were being added onto the Futures platformLed the development and implementation a prototype of MarineCorpsPipeline.com, a job and career exploration portal for 200,000 transitioning Marines, following a successful showcase with Hire America’s HeroesDirected development of a Science, Technology, Engineering, and Mathematics (STEM) career exploration program and platform for middle and high school students, where interest in STEM careers doubled over the course of the project. $1 million program funded by Cisco FoundationLed cross-functional project delivery teams in support of short and long-term corporate goals by showcasing Futures' Pipeline SaaS technology to increase brand recognitionCoordinated and led regular status calls and other activities necessary to motivate and encourage client staff toward project conclusion and customer satisfaction

Created and led program management offices (PMO) for a multitude of Federal clients in the healthcare and labor domains. Developed and successfully led the content acquisition strategy and efforts in developing and acquiring State-level relationships for Govbenefits (www.benefits.gov). Provided real-time monitoring and analysis of cyber threats using numerous open source tools and 3rd party software to identify eminent attacks in support of a large Commercial Client in the Finance Industry.Developed and nurtured federal and state partner relationships to ensure Benefits.gov objectives and goals were met in this award winning eGovernment initiativeEstablished program management approaches and tools to support the NIEHS CIO and 14 staff members to convey information about program task areas, track project, and contract statusLed the program management office (PMO) that was responsible for supporting and driving the efforts on the formulation of the Health Information Exchange (HIE) sustainable business modelsDeveloped and implemented accountability metrics with at-a-glance reporting to effectively manage the Foundation for eHealth Initiative (FeHI), Gulf Coast Health Information program’s performanceDirected a cross functional Program Management and Technical support (PMO) effort to support the Enterprise-wide Grants Management System Consolidation (EGMS) initiative in compliance with Public Law (PL) 106-107, the Federal Financial Assistance Management Improvement Act of 1999Led the stakeholder relations/program acquisition team within the Department of Labor (DOL) e-initiative, Benefits.gov (formerly GovBenefits.gov)Received three “Excellence Awards” for executing successful programs, such as Benefits.gov (formerly GovBenefits.gov), and forging positive relations with state-level executivesReceived a “Team Appreciation” award in recognition of acquiring 1,000 benefit programs for Benefits.gov (formerly GovBenefits.gov)