Harold Alberto Cardeno work email
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Harold Alberto Cardeno personal email
With 15+ years of operations and service management experience, I am a passionate and driven Management Consultant who helps businesses improve their performance, efficiency, and innovation. I hold a postgraduate specialist degree in production and service management, a postgraduate diploma in business innovation management, and an associate's degree with honors in business administration.Currently, I am working with KEJ Inc., a client with a longstanding reputation of 37+ years in the restaurant industry. My responsibility is to optimize their workflows, reduce costs, and improve customer satisfaction. I use my skills in operational process analysis, business innovation, project management, communication, and problem-solving to deliver high-quality work. I also leverage my knowledge of lean and agile methodologies to ensure efficiency and effectiveness.As a Management Consultant, I enjoy creating value and impact for businesses through innovative and sustainable solutions. I believe in collaboration, creativity, and continuous improvement and learning. Working with me means having a partner who is committed to your success and who will go above and beyond to help you achieve your goals.
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Management ConsultantHac Consulting May 2023 - PresentMiami-Fort Lauderdale AreaCurrent client: KEJ Inc. DBA Pizza Carousel-Italian Cuisine• Gather and organize information about processes, workflows, and system problems• Conduct onsite observations and interviews to determine applicable methods, equipment, and human talent development• Analyze financial and other data, including revenue, expenditure, and employment reports• Develop solutions or alternative practices to current processes, workflows, and systems• Recommend and implement new systems, procedures, or organizational changes• Make recommendations to management through presentations, written and automated reports -
Operations ManagerEmergia Contact Center 2020 - 2021Medellín Metropolitan Area• Led a team of 10+ supervisors and 150+ inbound and outbound bilingual representatives• Coordinated the analysis of business processes, systems, and data• Implemented Lean Six Sigma initiatives to improve key performance indicators• Conducted daily, weekly, and monthly progress review meetings with cross-functional teams and key stakeholders• Assessed workforce capacity, determined staffing needs, and suggested scheduling strategies• Laveraged the use of technology and human talent to drive operational efficiency -
Operations ManagerOnelink 2018 - 2020Medellín Metropolitan Area• Led a team of 15+ supervisors and 200+ multi-chanel representatives• Managed KPI performance through platforms such as Microsoft 365, Google Workspace, Zendesk, Dynamics 365, Tableau, and Power BI• Articulated reports and presentations of complex data• Conducted and took part in accountability sessions at different organizational levels• Worked with cross-functional teams during the implementation of projects and as part of the day-to-day operation• Mentored corporate ethics and promoted the professional growth and development of team members -
Operations Team LeadOnelink 2015 - 2018Medellín Metropolitan Area• Coached a team of 15 customer service and sales representatives• Acted as a subject matter expert and maintained up-to-date knowledge of programs and systems• Monitored inbound and outbound call workflow, performance, and service quality• Conducted and took part in performance reviews and accountability sessions• Developed and implemented performance improvement plans• Partnered with peers and cross-functional teams to improve associates' compliance with all SOPs
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Manager, Food ServicesPizza Pizza Limited 2007 - 2014Greater Toronto Area, Canada• Recruited, trained, and supervised a team of 20+ staff members in 4+ corporate locations• Organized and supervised shifts to maintain efficient operations• Communicated with customers to receive feedback, address concerns, and manage complaints• Adhered to corporate licensing, policies, and health and safety regulations• Managed costs, controlled waste, and maximized revenue• Led by example in a fast-paced environment
Harold Alberto Cardeno Skills
Harold Alberto Cardeno Education Details
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Production And Service Management Specialist -
Business Innovation Management -
Associate In Business Administration (Aba) With Honours
Frequently Asked Questions about Harold Alberto Cardeno
What company does Harold Alberto Cardeno work for?
Harold Alberto Cardeno works for Hac Consulting
What is Harold Alberto Cardeno's role at the current company?
Harold Alberto Cardeno's current role is Management Consultant.
What is Harold Alberto Cardeno's email address?
Harold Alberto Cardeno's email address is ca****@****lege.ca
What schools did Harold Alberto Cardeno attend?
Harold Alberto Cardeno attended Eia University, Eafit University, Sheridan College.
What skills is Harold Alberto Cardeno known for?
Harold Alberto Cardeno has skills like English, Customer Service, Team Management, Tactical Planning, Sales Management, Innovation, Lean Management, Microsoft Office, Leadership, Strategic Planning.
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