Over fifteen years experience in Information Technology and over six years of related education and training. Broad-based knowledge in computer and application support, programming, system analysis and design. At least five years of customer service and administrative support. Two years providing basic computer/Internet training to participants in the Focus HOPE CYC program.A dedicated team player with the ability to communicate effectively at all levels.Technical Services Provider and Consultant.Bachelor of Science - Information TechnologyAssociate of Applied Science - Computer Data Processing Completed training at the Focus HOPE Information Technologies Center and obtained Certifications for CompTIA A+ MCAS (Microsoft Certified Application Specialist)for Windows Vista and Microsoft Office 2007 CBP in Customer Service.Specialties: Mainframe Programming and Design, System Analyst. Troubleshooting, Repair and Upgrades of Personal Computer Systems. Training and Customer Support.•Knowledge on Microsoft Office Products.•MCAS (Microsoft Certified Application Specialist) for Windows Vista•CBP Customer Service Certification (IBTA)CompTIA A+ Certified Computer Technician •Experience installing, upgrading and using various Microsoft Operating Systems.