Harold Deleon Email & Phone Number

Washington, Dc, Us

Managed end-to-end migration projects during company acquisition, overseeing the integration of customer data. Responsibilities included developing migration plans, performing data mapping, ensuring data integrity, and coordinating with stakeholders for smooth transitions.Provided support for customer inquiries and issues on software, templates, usability, and user administration utilizing both Freshdesk and Zendesk ticketing systemsPlanned sprints, developed, and executed manual test cases/scripts for bug fixes and product changes using QAlity Plus within JiraDocumented software defects/bugs within Jira including customer impact, and steps to reproduce the issueExecuted scripts within CLI to provide xlsx/csv reports on user systems and client dataUtilized and executed jsp scriptlets for data migrations projects, as well as bulk action items, and usage reports (bulk user transfer, project usage reports)

Herndon, Virginia

Conducted comprehensive testing for Windows OS upgrades (Windows 7, 8.1, 10 and 11), ensuring compatibility across various hardware and software environments.Performed system, regression, mobile, functional, load, and data validation testing using Microsoft Test Manager to certify releases and ensure system reliability, capacity, and scalability.Developed and updated existing test cases within Microsoft Test Manager to include test acceptance criteriaIdentified, isolated, and documented software defects using Seapine TestTrack, tracking them through resolution and implementation, while composing detailed reports that included issue descriptions, impact, expected behavior, reproduction steps, screenshots, and client/server logsContributed to and participated in stand-ups, planning, and defect review meetings throughout the SDLC to provide valuable input on functional requirements, product designs, and potential issues

23475 Rock Haven Way, Suite 125, Sterling, Va 20166 (Usa)

Provided Technical Support to users while occasionally remotely accessing custom Linux devices using TeamViewer Remote Access and troubleshooted devices utilizing Linux GUI/CLIPerformed Software Training and Onboarding to clients using screen-share conference call softwarePerformed QAQC on custom linux device hardwareContributed to Technical Writing of Software Knowledge Base and Internal Support Troubleshooting Handbook

Ashburn, Va

- Assisted company IT contractor with setting up 586 laptops for new school year. Individually set up each laptop in specific order to save time and space to complete needed updates. Ran all windows updates, input Windows product key as needed, Customized unit to the company’s specifications and needs.- Installed and utilized Data Igloo program to deep freeze each machine so students are unable to modify any settings once the computer is rebooted- Removed hard drives from laptops to copy files and data to a different computer

Ashburn, Va

- Picked up equipment from local storage facility and arrived on time to assigned school- Taught computer classes such as Minecraft Programming, 3D Game Design, Lego Robotics, etc.- Set up and troubleshoot software or hardware issues on 8-12 laptops - Monitored students until pickup by designated parent or school staff

Ashburn, Va

- Created detailed documentation for lesson plans while meeting specific deadlines - Established clear philosophy and set of overarching goals that guided the entire program and the decisions that affect each aspect of the program- Outlined a basic framework for what to do, how to do it, and when to do it - Allowed flexibility and encouraged experimentation and innovation within an overall structure

Reston, Va

- Assisted Doctor in advanced procedures such as banding, bonding & adjustment of braces- Explain treatment options and appliances to clients- Filed patient charts into proper place and retrieved charts that were needed for the following day- Assisted in clerical and occasional receptionist work as needed

Associate'S Of Applied Science, Information Systems Technology

• Knowledge of Operating system utilities and multiple‐level directory structures, creation of batch files, and configuration.

Education record