Harold Kersten Email & Phone Number

Apeldoorn, GE, NL

Vanaf de start van Justitiële ICT Organisatie Sr. Service Manager voor 'new business': realisatie van nieuwe diensten en onboarding van nieuwe klanten vanuit Min. van JenV. Requirement-management, onboarding van nieuwe klanten / insourcingstrajecten, offerte-trajecten, dienstprijscalculaties, bijdragen in plan, design en build-fase, risico management.

Independent professional and specialist in Interim, Project and Change management within the field of Service Management.ITIL 4 Managing Professional, - v3 Expert, - v2 Service Manager, Agile - Scrum, BiSL, ISO20000, Prince2.Roles: Change Manager, Service Manager, Interim Manager, Delivery Manager Project Manager, Demand Manager, Business Consultant, etc.

Vanuit de Shared Service Organisatie ICT van Dienst Justitiële Inrichtingen bijdragen aan nieuwbouwtrajecten ter realisatie van nieuwe ICT-dienstverlening aan klanten. Van requirements, naar offerte, opdracht, architectuur, ontwerp, bouw, oplevering en beheer & exploitatie. Contractering en borging van dienstverlening in staande organisatie.

Utrecht

De Rechtspraak moderniseert en digitaliseert. Dat vraagt innoverende ICT-diensten, verbetering van bestaande ICT-diensten en omslag en verdere professionalisering van de ICT-organisatie ‘Spir-it’. Gedurende deze fase verantwoordelijk voor:(1) het leveren en verbeteren van een aantal specifieke cruciale ICT-diensten vanuit Spir-it aan de Rechtspraak;(2) het.

Utrecht Area, Netherlands

Implementeren van Change en Release & Deployment Mgt over alle NS-bedrijfsonderdelen, tijdens een in gang gezet traject van uitbesteding* komen tot gedragen visie, scope, doel;* balans vinden tussen time-to-market en veilig doorvoeren van changes;* definiëren van proces, rollen, taken, verantwoordelijkheden, interfaces, kpi’s;* implementeren van het.

Amsterdam Area, Netherlands

Change en Release Manager voor NS International:Vanuit Scrum-teams zorg dragen voor First Time Right-invoering van wijzigingen conform het NS Change Management-proces.Zorgdragen voor impactbepaling van changes, die zich afspelen binnen andere bedrijfsonderdelen, op NS International.Opzetten van change- en release kalender en verspreiden ervan.Deelnemer aan.

The Hague Area, Netherlands

• In a very fast innovative mobile telecom world,
• improved the management of services
• made sure innovative projects lead to new high quality services, deliver the best mobile network
• implemented a solid governance
• improved the innovation and change management process
• implemented requirement management

For the ABN Amro Bank account, one of Getronics' top five clients in the financial market, managed several complex change requests. Run several improvement projects. Set up Service Level Agreements with co-vendors. Set up financial management reporting to ABN Amro Bank.

For the ABN Amro Bank account, one of KPN's top five clients in the financial market, managed several complex change requests. As Business Consultant defined the functional business requirements and developed proposals to fulfill these requirements. Developed Service Design Packages to implement these changes.

With the realization of RandstadRail, OV-Chipkaart and other new major impact services, managed several improvement measures:* together with business and ICT department defined the business needs and possible service quality levels* set up Service Improvement Plan* secured all new support and maintain tasks for new services* changed operational service.

During this period acted in many roles:* Change Manager: Manage the ICT Change Management process to fluently and safely implement change requests* Lead one of the reorganization projects as part of a culture and service improvement program within the Facility Service Department* Interim Manager Facility Department* Interim Manager ICT Department* Lead.

Worked on serveral assignments for several customers (Sara Lee, Gemeente Zoetermeer, Postbank) as a Service Management Consutlant / Project Manager.

Worked as a remote network and server support specialist to maintain and support a 40.000 pc / 400 location WAN network. Problem co-ordinator, Service Support Manager.

Worked at SIPM - Shell Internationale Petroleum Maatschappij and later SCIS - Shell Common Information Services at the International Service Support Desk to support world wide Shell PC users.

Education record

Education record

Education record

Education record

Prince2, Bisl, Iso20000, Prince2, Bisl, Iso20000

Itil Service Management

Mcse

Ingenieur, Business Informatics

Cobol