Harold Mansfield Email & Phone Number

United States

United States

Troy, Michigan, Us

- Remote Work Technology Coach and Consultant. - Responsible for delivering responsive, high-quality IT support to small businesses, remote professionals and small teams, addressing a wide range of technical issues, from routine troubleshooting to more complex challenges including technology coaching, and remote work consulting. - My position requires me to stay current with industry trends, emerging technologies, and cybersecurity best practices to proactively address potential client needs and concerns.- I advocate for clients' needs within the scope of IT support, remote work, and ensuring their technology aligns with their business goals.

Somerset, New Jersey , Us

• Managed user access requests and permissions across multiple platforms including Active Directory, Mainframe, OKTA, Cyberark, Mac OS, Windows as well as proprietary medical applications and databases. • Supported 35K+ remote end users from Evernorth/Cigna/Express-Scripts (and their overseas contractors), and across healthcare including Blue Cross, Highmark VA, DoD, Education, Municipalities, Unions, private organizations and many more. • Primary tasks included medical application support, remote technology troubleshooting, working with department supervisors to control access to critical medical applications and databases. • Led the team in QA and proficiency metrics well above targets (93% or better). Helped the company avoid multiple SLA violations, leading to improved client satisfaction, and increased company revenue.

Somerset, New Jersey , Us

• Supported 35,000+, 100% remote end users across Evernorth/Cigna/Express-Scripts (and their overseas contractors in India, Mexico, and The Philippines).• Solved hardware, software, and network issues including (but not limited to) Cisco Meraki, Aruba, VPNs, Citrix Desktops, Avaya phones, LANs, Zscaler, Office 365 while creating ServiceNow documentation, and building actionable intelligence for the organization. • Managed user access requests and permissions across multiple platforms including Active Directory, Mainframe, Cyberark, Mac OS, Windows as well as proprietary medical applications and databases. • Saved the company from SLA violations. Provided high-quality customer service, resulting in improved client satisfaction and an increase in revenue.

• Specialized in helping small business clients to improve their organizational security postures, including training stake holders and managers on device and operational security,• Instituted security controls including small office backups, LANs, data security fundamentals, and setting data access and control procedures.• Successfully investigated and resolved website security incidents, recovered lost and hacked accounts, and implemented regular Windows security updates to ensure system stability, and protect against vulnerabilities, thereby reducing client risk, increasing stability, which helped them to increase revenue while avoiding costly, but preventable business disruptions.

• I maintained and either deployed or provided step by step to implement critical security updates on Windows systems, MAC OS, mobile devices, and WordPress websites, ensuring minimal downtime and maximum efficiency.• Managed and consulted with third-party service providers and external teams to ensure seamless workflows and prevent business disruptions.• Increased revenue due to proper administration and security controls resulted in uninterrupted business operations, improved client satisfaction.

• Built, managed, maintained, and protected company websites. • Increased business leads through effective UX/UI design, marketing, and SEO strategies. • The increase in business leads along with proper website security controls to eliminate downtime led to increased revenue for my clients.