Harold Mansfield Email and Phone Number
As the Head of IT Support and Services at Remote Desk One, my focus is on delivering dynamic, tailored solutions that go beyond the traditional, one-size-fits-all help desk models, empowering small businesses and remote teams to operate more efficiently & effectively.๐ช๐ต๐ฎ๐ I ๐ฑ๐ผ: Small Business ๐๐ง ๐ฆ๐๐ฝ๐ฝ๐ผ๐ฟ๐ - Modern IT Support for Small Businesses and Remote Teams.๐ง๐ฒ๐ฐ๐ต๐ป๐ผ๐น๐ผ๐ด๐ ๐๐ผ๐ฎ๐ฐ๐ต๐ถ๐ป๐ด - I help you and your team learn, use, or master the technology that powers business. ๐ฅ๐ฒ๐บ๐ผ๐๐ฒ ๐ช๐ผ๐ฟ๐ธ ๐ฆ๐๐ฝ๐ฝ๐ผ๐ฟ๐ - I help you tackle logistical, tech, and cultural challenges, ensuring your teams have the tools, processes, and strategies to succeed in a remote or hybrid environment. _____๐ง๐๐๐ฅ; Listen to my profile as an AI generated discussion of my skills, and experience - ๐ต๐๐๐ฝ๐://๐๐ผ๐๐ป๐ฑ๐ฐ๐น๐ผ๐๐ฑ.๐ฐ๐ผ๐บ/๐ฟ๐ฒ๐บ๐ผ๐๐ฒ-๐ฑ๐ฒ๐๐ธ-๐ผ๐ป๐ฒ/๐ฎ๐ถ-๐ฐ๐๐ฟ๐ฎ๐๐ฒ๐ฑ-๐ฐ๐ผ๐ป๐๐ฒ๐ฟ๐๐ฎ๐๐ถ๐ผ๐ป-๐ผ๐ณ-๐ต๐ฎ๐ฟ๐ผ๐น๐ฑ-๐บ๐ฎ๐ป๐๐ณ๐ถ๐ฒ๐น๐ฑ๐-๐น๐ถ๐ป๐ธ๐ฒ๐ฑ๐ถ๐ป-๐ฝ๐ฟ๐ผ๐ณ๐ถ๐น๐ฒ Contact Information:๐๐ฎ๐ฟ๐ผ๐น๐ฑ ๐ ๐ฎ๐ป๐๐ณ๐ถ๐ฒ๐น๐ฑCySA+, Security+, ITILv4, ACSP, NIST 800-37Head of IT Support, Remote Desk One๐ง ๐๐บ๐ฎ๐ถ๐น: hello@remotedesk.one๐ ๐ช๐ฒ๐ฏ๐๐ถ๐๐ฒ: RemoteDesk.one๐ ๐๐๐ฎ๐ถ๐น๐ฎ๐ฏ๐ถ๐น๐ถ๐๐: Weekdays 9 AM - 5 PM EST
Smb Consultants
View- Website:
- smbconsultants.ai
- Employees:
- 1
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Founder | Ai Support StrategistSmb ConsultantsUnited States
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Head Of It SupportRemote Desk One Sep 2024 - PresentTroy, Michigan, Us- Remote Work Technology Coach and Consultant. - Responsible for delivering responsive, high-quality IT support to small businesses, remote professionals and small teams, addressing a wide range of technical issues, from routine troubleshooting to more complex challenges including technology coaching, and remote work consulting. - My position requires me to stay current with industry trends, emerging technologies, and cybersecurity best practices to proactively address potential client needs and concerns.- I advocate for clients' needs within the scope of IT support, remote work, and ensuring their technology aligns with their business goals. -
Level 2 SupportGalaxe.Solutions Mar 2022 - Feb 2024Somerset, New Jersey , Usโข Managed user access requests and permissions across multiple platforms including Active Directory, Mainframe, OKTA, Cyberark, Mac OS, Windows as well as proprietary medical applications and databases. โข Supported 35K+ remote end users from Evernorth/Cigna/Express-Scripts (and their overseas contractors), and across healthcare including Blue Cross, Highmark VA, DoD, Education, Municipalities, Unions, private organizations and many more. โข Primary tasks included medical application support, remote technology troubleshooting, working with department supervisors to control access to critical medical applications and databases. โข Led the team in QA and proficiency metrics well above targets (93% or better). Helped the company avoid multiple SLA violations, leading to improved client satisfaction, and increased company revenue. -
Level 1 SupportGalaxe.Solutions Dec 2021 - Jun 2022Somerset, New Jersey , Usโข Supported 35,000+, 100% remote end users across Evernorth/Cigna/Express-Scripts (and their overseas contractors in India, Mexico, and The Philippines).โข Solved hardware, software, and network issues including (but not limited to) Cisco Meraki, Aruba, VPNs, Citrix Desktops, Avaya phones, LANs, Zscaler, Office 365 while creating ServiceNow documentation, and building actionable intelligence for the organization. โข Managed user access requests and permissions across multiple platforms including Active Directory, Mainframe, Cyberark, Mac OS, Windows as well as proprietary medical applications and databases. โข Saved the company from SLA violations. Provided high-quality customer service, resulting in improved client satisfaction and an increase in revenue.
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Cyber Security Consultant9To5 It Guy Jan 2012 - Feb 2020โข Specialized in helping small business clients to improve their organizational security postures, including training stake holders and managers on device and operational security,โข Instituted security controls including small office backups, LANs, data security fundamentals, and setting data access and control procedures.โข Successfully investigated and resolved website security incidents, recovered lost and hacked accounts, and implemented regular Windows security updates to ensure system stability, and protect against vulnerabilities, thereby reducing client risk, increasing stability, which helped them to increase revenue while avoiding costly, but preventable business disruptions.
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System Administrator9To5 It Guy Jan 2012 - Feb 2020โข I maintained and either deployed or provided step by step to implement critical security updates on Windows systems, MAC OS, mobile devices, and WordPress websites, ensuring minimal downtime and maximum efficiency.โข Managed and consulted with third-party service providers and external teams to ensure seamless workflows and prevent business disruptions.โข Increased revenue due to proper administration and security controls resulted in uninterrupted business operations, improved client satisfaction.
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Technical Solutions Consultant9To5 It Guy Jan 2008 - Feb 2020โข Built, managed, maintained, and protected company websites. โข Increased business leads through effective UX/UI design, marketing, and SEO strategies. โข The increase in business leads along with proper website security controls to eliminate downtime led to increased revenue for my clients.
Frequently Asked Questions about Harold Mansfield
What company does Harold Mansfield work for?
Harold Mansfield works for Smb Consultants
What is Harold Mansfield's role at the current company?
Harold Mansfield's current role is Founder | AI Support Strategist.
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