• Provides best-in-class technical support to internal clients and stakeholders, focused on achieving first contact resolutions for approximately 20 technical support requests per month.• Analyzes and resolves computer hardware issues related to desktop, laptop, network, and applications.• Orients internal clients and stakeholders around computer hardware management best practices and preventive maintenance measures.• Ensures the highest levels of internal clients’ satisfaction by resolving their inquiries with agility while guaranteeing reduced financial and data loss.• Spearheaded the establishment of new, innovative technologies in the company, bringing significant value to automatized and digitized operations.

• Directed the design, development, and execution of strategic planning for sales and marketing of hand, power, and pneumatic tools, focused on leveraging company’s short and long-term financial sustainability.• Monitored and tracked individual and collective sales performance.• Coordinated the evaluation and approval of marketing and sales campaigns based on financial objectives.• Oversaw the execution and development of company’s operational and administrative duties with efficiency and agility.

• Successfully identified and developed several business opportunities with approximately 300 mid-sized and large clients regarding hand, power, and pneumatic tools sales.• Created customized sales packages for each client based on their needs, pain points, and financial capabilities.

• Managed the provision of 30 technical support services to external private individuals and corporate clients on a weekly basis around Risc and Intel processors.• Directly led the installation and maintenance of peripheral equipment such as Sun, Fujitsu, HP, Dell, and others.