Experienced Desktop Support Specialist with over 10+ years working with laptops and peripherals to meet and exceed client expectations. Soft skills: Communication is essential to meet the needs of others. I have over 10 years of experience working with customers to overcome challenges in both Spanish and English utilizing various communication techniques. Hard Skills: Hardware skills are important. I have worked with laptops cell phones, tablets and peripherals using Windows, MacOs, Linux and Android issuing terminal commands to work with applications, networks and to configure peripherals on site and remotely.My extensive use of software in database management, office application suites and commercial graphics gives me an intimate knowledge and understanding of the needs with each user.Harold SalasDesktop Support | Technical SupportEmail: haroldsalas@usa.com