Harold Silva Ruiz work email
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Harold Silva Ruiz personal email
Dedicated and diligent Senior Network Engineer with 11+ years of experience in providing network system support, leading quality assurance function development and testing, and maintaining enterprise corporate networks. Proven expertise in resolving critical network issues, ensuring stability and security of service, utilizing advanced network troubleshooting, and overseeing new hardware installations.16+ years of experience in a fast paced learning environment, customer service and team leadership.11+ years of experience working in network environments (Cisco, F5, Juniper, Arista, Cumulus, SDWAN/Versa, Checkpoint, PaloAlto, Netscout, AskNow, Remedy, Wireshark).1+ year experience with mainframe operations for clearing and settlement purposes (SDSF, JCL, NDM, OFD, ESP scheduler).
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VisaDenver, Co, Us -
Senior Network EngineerVisa Oct 2020 - PresentFoster City, California, Us- My group is responsible for the strategy, architecture, design, support, availability, and reliability of Visa Inc.'s credit and debit commercial networks (i.e., VisaNet, DPS), the enterprise corporate network, the global wide area network, and the extranet/Internet networks.- This role is a recognized expert within Visa responsible for contributing to the development of the functional strategy.- Plan, design, implement and provides ongoing support of network systems of high complexity in the extranet, commercial, and corporate environments to fulfill the business needs.- Lead the development, testing, and QA functions to ensure that projects are securely delivered and fulfill expectations.
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Network Analyst - Team LeadVisa Nov 2016 - Oct 2020Foster City, California, UsAs a member of Global Infrastructure Network Services team, the Network Administrator is the in-shift detection, notification and escalation point for network issues. The Administrator has the primary responsibility for managing and responding to Network, Hardware and external client and circuit events which may result in impaired connectivity to our clients and internal business.Tools:- Remedy ticketing system (BMC), nGeniusONE, Checkpoint, Intelliden, Netcool, AskNow. Skills & Systems Used:LAN, WAN, F5 BIG IP, VLAN, OSPF, EIGRP, BGP, Cisco Systems, Cisco VRF, Routing, Switching, Packet Analysis/WireShark, Cisco CLI, Checkpoint, PaloAlto.
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Sr. Network TechnicianVisa Mar 2015 - Nov 2016Foster City, California, Us- Work simultaneously and independently on multiple platforms including ticket queue, mailbox, alert console and phone calls. - Perform first level monitoring of MVS OS/390 to ensure a good overall health of the systems and respond to outstanding messages as required. - Perform monitoring and resolve batch failures including JCL abends- Batch operations including the scheduling tool ESP.- Use of IBM Z OS & JCL.- Monitor OFD (Open File Delivery) and Tandem systems in relationship to Visa’s Clearing and Settlement environment.- Monitor transmissions utilizing NDM and FTP.
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Network TechnicianVisa Jun 2012 - Mar 2015Foster City, California, Us-Proactively monitor, recognize, analyze, isolate and/or resolve documented hardware and software problems utilizing a variety of hardware and software testing tools and techniques (Wireshark, nGenius, BMC Remedy, Secure CRT).-Troubleshoot and resolve complex 1st level network related problems, coordinate resources where necessary and serve as escalation point to 2nd level operational teams.- Respond to and resolve IP network issues within the time frame of severity level agreements.- Take initiative to proactively discover potential network impacts in a Cisco environment.- Communicate to customers, resolution and root cause resulting from the outage or service interruption.- Perform most effective approach to restore, recover and/or configure in order to maintain service integrity.
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Sr. Customer Service Representative - Team LeadVisa Jan 2012 - Jun 2012Foster City, California, UsUnder this position I was in charge of answering Emails to the variety of clients that visa has, acts as onsite manager when required and tutor any procedures that any of our staff had questions about.I was assign special tasks by our management team that included working with Microsoft office package.Answer inbound escalated calls (L2 support).
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Customer Service AssociateVisa Sep 2010 - Jan 2012Foster City, California, UsRespond to inbound telephone calls and may generate outbound calls regarding information on aspects of Visa products.•Answer general customer service questions from cardholders, explain multiple program features, and where appropriate, transfer the customer to the issuing bank to obtain specific account information or transfer the customer to an appropriate Third Party Service Provider. •Update and maintain cardholder data in appropriate databases. •Use several computer programs to respond to customer inquiries. •Document cases to show action taken.
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Customer Service RepresentativeTeleperformance Mexico 2008 - 2010Paris, Île-De-France, FrHandle inbound calls, providing an excellent customer service, solving questions and complaints related, but not limited to invoicing to clients in the United States and Canada. At the same time offer products for an upgrade in the service and/or offer new products. Assist to simple technical support issues.
Harold Silva Ruiz Skills
Harold Silva Ruiz Education Details
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Utel UniversidadComputer Engineering -
Colorado State University GlobalInformation Technology
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Metropolitan State University Of DenverComputer And Information Systems
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Centre Of Technology Studies, Industrial And ServicesGeneral
Frequently Asked Questions about Harold Silva Ruiz
What company does Harold Silva Ruiz work for?
Harold Silva Ruiz works for Visa
What is Harold Silva Ruiz's role at the current company?
Harold Silva Ruiz's current role is Senior Network Engineer at Visa.
What is Harold Silva Ruiz's email address?
Harold Silva Ruiz's email address is hs****@****isa.com
What schools did Harold Silva Ruiz attend?
Harold Silva Ruiz attended Utel Universidad, Colorado State University Global, Metropolitan State University Of Denver, Centre Of Technology Studies, Industrial And Services.
What skills is Harold Silva Ruiz known for?
Harold Silva Ruiz has skills like Cisco Technologies, Data Center, Lan Wan, Tcp/ip, Cisco Routers, Switches, Itil, Network Security, Servers, Ccent, Tcp/ip Stack, Network Technology.
Who are Harold Silva Ruiz's colleagues?
Harold Silva Ruiz's colleagues are Josh Quiroz, Priyanka Bolleni, Vichuda Visessuvanapoom, Md. Raju Ahamed, Juha Sillanpää, Carina Prata Borges, Vinod Singh.
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