Boosted startup’s customer success by contributing in sales, support, marketing, product.• Closed in excess of $400,000 in direct-to-faculty SaaS sales, then maintained and grew those relationships through customer-centric account management• Directed support of 60,000+ SaaS higher ed and K-12 users in North America and South America• Helped close enterprise software sales as technical demonstration expert• Designed, developed, and maintained entire support structure, including training of users and staff, and documentation production • Enhanced user experience (UX) by guiding product and engineering teams, using customer feedback and personal insights to inform improvements

Led support and training efforts, and built adaptive online courseware.• Strengthened and expanded institutional and individual customer relationships by directing the support of 100,000+ higher ed and K-12 students, instructors, and administrators around the globe• Designed and delivered training and documentation for partner organizations developing online higher education content on Open Learning Initiative tools and delivery platform• Built adaptive online courseware content in XML format

Operated every facet of an online retail store in an ever-shifting market.• Averaged $250,000 in eBay sales annually operating retail video game sales business• Achieved Powerseller status with prompt delivery of products and customer service