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Harood Gresseau is listed as End User Support Technician at Citadel at Citadel, a company with 3117 employees, based in New York City Metropolitan Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Harood Gresseau.
Harood Gresseau previously worked as End User Support Technician at Citadel and IMAC Specialist at Citadel. Harood Gresseau holds Bachelor Of Technology In Computer Information Systems, It Operations, Cum Laude from Cuny New York City College Of Technology.
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IT and Computer Repair specialist with public and private sector experience supporting NYC agencies' tech operations, strategic sourcing, system administration, and service delivery. Sharp analytical thinking and hands-on technical skills. Able to optimize IT procurement, contracting, inventory, and end-user support. Currently focused on security and networking.
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New York, New York, United States
Provide deskside support and handle IMAC services for end users. Resolve hardware, software, connectivity, and peripheral issues based on directives and standard procedures. Configure and optimize new computer equipment before deployment.
New York, New York, United States
Performed IMAC (install, move, add, change) functions including new computer setups, hardware refreshes, office relocations, and growth accommodations.
Brooklyn, New York, United States
Analyzed 10+ vendor profiles, identifying strengths/weaknesses and fit for procurement requirements.Provisioned Cisco Unified VoIP phones for desktop network connectivity and phone setup. Performed desktop configuration, system imaging, and network printer troubleshooting.Backup, disconnect and reconnect end users' desktops over a 2-month period.
Brooklyn, New York, United States
Served as the first point of contact for customers seeking technical aid in-store or over the phone.Diagnosed and resolved over one hundred technical issues weekly through standard IT methodologies.Proactively check service queues in real time using GSX/Nova achieving a 30-minute avg.—response time. Perform quality assurance tests and diagnostics across.
15 Metrotech Center, Brooklyn, NY 11201
Provided enterprise IT service management for twenty departments via the ServiceNow platform to log, monitor, and track employee requests and incidents. Deployed critical security updates to 500+ laptops via PXE to ensure policy compliance. Developed 4 real-time dashboards and reports on IT operations and service quality satisfaction.
130 Livingston Street, Brooklyn, NY 11201
Optimized case files and records for improved searchability and retrieval, resulting in a 10% increase in productivity. Coordinates with attorneys to ensure data accuracy and timeliness while distributing data securely. Operated and maintained Torts database software to support paper filing for cases ranging within all 5 NYC boroughs
2 East 91st Street, New York, NY 10128
Provision users' devices, configure, deploy, and troubleshoot Windows 8, 10, and MacOS.Performed routine maintenance and diagnostics on desktop equipment on a weekly basis.Performed post-resolution follow-ups with end users and team members as needed.
1 Bryant Park, New York, NY 10036
Provided digital solutions for problems encountered in the interview process. Organized business and alumni feedback of organizations with Microsoft Excel. Presented to 30+ corporations and organizational representatives from all over NYC.
Other employees you can reach at citadel.com. View company contacts for 3117 employees →
Cody Cripe
Colleague at Citadel
Carabelle, Florida, United States, United States
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SC
Sara Condit
Colleague at Citadel
Chicago, Illinois, United States, United States
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CT
Can Tunç
Colleague at Citadel
Türkiye, Turkey
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SC
Stephanie C.
Colleague at Citadel
Miami, Florida, United States, United States
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MS
Michael Sneed
Colleague at Citadel
Greater Chicago Area, United States
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JK
Jeff K
Colleague at Citadel
Arlington, Tennessee, United States, United States
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SK
Shamim Khan
Colleague at Citadel
Greater London, England, United Kingdom, United Kingdom
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BJ
Barbara J Paulson
Colleague at Citadel
Largo, Florida, United States, United States
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Finbar M. Carrig
Colleague at Citadel
United States, United States
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KB
Katelyn Booth
Colleague at Citadel
London, England, United Kingdom, United Kingdom
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New York City College of Technology, "City Tech" is a baccalaureate and associate degree-granting institution committed to providing broad.
Activities and Societies: Yearbook Committee, Mouse Squad, Global KidsTransit Tech Career and Technical Education High School, "Transit.
Quick answers generated from the profile data available on this page.
Harood Gresseau works for Citadel.
Harood Gresseau is listed as End User Support Technician at Citadel at Citadel.
Harood Gresseau is based in New York City Metropolitan Area, United States, United States while working with Citadel.
Harood Gresseau has worked for Citadel, Nyc Department Of Education, Geek Squad, Nyc Department Of Social Services, and New York City Transit.
Harood Gresseau's colleagues at Citadel include Cody Cripe, Sara Condit, Can Tunç, Stephanie C., and Michael Sneed.
You can use AeroLeads to view verified contact signals for Harood Gresseau at Citadel, including work email, phone, and LinkedIn data when available.
Harood Gresseau holds Bachelor Of Technology In Computer Information Systems, It Operations, Cum Laude from Cuny New York City College Of Technology.
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