 Managing a team of over sixty staff responsible for travel operations across all offices in India Manage internal client and external vendor relationships at corporate travel Secure best negotiated rates with air, hotel and ground transport vendors to minimize cost exposure by leveraging existing associations and forming new relations.  Manage daily travel requirements for 1,800 Morgan Stanley staff. Restructured Ground Transportation services for India with a view to comply with firm global and local government safety and security standards – home drops, long term rentals and ad hoc services Raised standards of Firm dedicated drivers by enrolling them into defensive driving training course conducted by Hubert Ebner, ensuring safer and smoother rides for all employees taking night home drops Lead the India Centralization Project – which involves off-shoring of regional and global travel and administrative services to India. Resulting cost savings realized as non-voice travel transactions and administrative services move into India at a lower cost per transaction, thereby reducing Firm costs – transactional as well as personnel

 Management of Hong Kong Travel operations – heading a team of over 20 staff catering to the Firm’s travel related requirements Lead the implementation and administration of Firm’s pre-trip travel authorization tool in Asia. This resulted in greater compliance levels achieved in travel patterns by aligning travelers to the Firm’s preferred carriers, hotels and transport vendors Set up and streamlining of the India Travel operations in Mumbai in 2004 Established the Firm’s dedicated, full-service, round the clock Out Of Hours service centre for all Asia Leading the Firm’s Preferred Hotels Programme for Asia – negotiating with major hotel chains on a global level as well as individual hotels to achieve greater costs savings on hotel room rates  Lead a team of twenty employees from American Express dedicated to the service of the Firm for all of the Hong Kong office’s travel requirements Developed and administered the Firm’s regional MI reporting function – generating and maintaining reports showing Managed Spend and Transparency

 1999 to 2001 – Senior Travel Consultant, (Morgan Stanley Implant Officer) Responsible for the day-to-day travel operation of American Express’ team dedicated to Morgan Stanley which involved the QC check of all travel documentation being sent to the client:o Air, ferry and train ticketso Hotel confirmationso Visa informationo Ground transportation vouchers Managing relationships with the clients as well as other travel vendors Resolving customer issues to ensure customer satisfaction Tracking and measuring results 1996 to 1999 – Senior Travel Consultant (Corporate Leisure Team) Responsible for creating personalized travel itineraries for all corporate travellers of American Express for their leisure bookings. Key challenge was securing best rates and last minute confirmations during peak season Actively review market information on global air fares to determine and recommend best travel options for all clients Resolving of issues whether customer related or vendor related

 Acquired new corporate and leisure accounts for the company Negotiated hotel and airfare contract rates Developed business itineraries for corporate clients  Managed relationships with foreign Embassies and Consulates for visa formalities for clients Tracked the performance of the entire team and prepared metrics for senior management analysis

 Managed General Sales Agency for British Airways and Air India Negotiated air fares for customers Communicated air fares and policies, internally and externally Managed external business relationships Developed and communicated client external travel packages Tracked and measured results