President of FAST LINK BPO & President at Alpha Limousine Service. We specialize in helping our clients build or find Contact Centers of Excellence. We have a team of consultants that specialize in various components of contact center support to help our clients create a best-in-class operation. We also have developed a thoroughly vetted contact center partner network for our clients looking to outsource.I have over 10 years of experience in the Call Center Operations and Business Process Outsourcing (BPO) space managing internal operations and external vendor partners. I've been in executive-level roles with various companies running both Sales and Customer Care organizations. My experience includes evaluating, sourcing, and implementing call center operations across multiple markets including vetting sites in 20 countries across five continents. I started FAST LINK BPO as a way for my clients to leverage my knowledge and experience to optimize their contact center operations. Over 10 years of experience in providing outsourced BPO and KPO services.Every company that has outsourced to us, achieves over 50% reduction in their customer service or back office departments with improved quality.At Fast Link BPO, our goal is to be the most desirable place to work for our employees and to be the closest and most trusted vendor for our clients.
Listed skills include Strategic Planning, Business Strategy, Mergers And Acquisitions, Team Building, and 13 others.
