Haroon Aziz Email and Phone Number
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Haroon Aziz personal email
At bnbmates, my focus is on elevating guest experiences by leading a team that embodies service excellence. We strive to create seamless, memorable stays through meticulous attention to detail and personalized guest interactions. My recent tenure as Operations Specialist at Daniels Holiday Homes fortified my ability to anticipate guest needs and resolve operational challenges, ensuring satisfaction and efficiency. With a background enriched in hospitality, my competencies span across orchestrating 5-star service, operational management, and crafting tailored guest itineraries. The skills honed over the years, like root cause analysis and site inspections, have become instrumental in my current role. The mission is clear: to foster an environment where every guest feels valued and every stay is an unparalleled experience.🌟 Professional Experience: A proven track record from esteemed hotels, including Marriott, Serena, Citymax Hotel by Landmark Group, and Daniels Holiday Homes.🌐 Previous Roles: Extensive experience includes significant roles in esteemed establishments such as Marriott, Serena, Citymax Hotel, and Daniels Holiday Homes as an Operations Specialist, where I held diverse leadership and managerial positions. Additionally, I have demonstrated leadership skills in the dynamic environment of Ufone Customer Care and served as a Team Lead and Trainer for offshore projects during my tenure at Callcept. Furthermore, I have freelanced for companies based in the UK, USA, and Canada, showcasing adaptability and intellectual capabilities.🚀 Professional Drive: Known for high energy and adaptability, I am a results-oriented professional dedicated to driving success through strategic execution and process optimization. I thrive in dynamic environments, consistently delivering measurable outcomes aligned with organizational goals.🤝 Let's connect and explore how my diverse skill set can contribute to the continued success of your holiday home operation. haroon.azizz@gmail.com | Dubai, UAE
Bnbmates
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Operations ManagerBnbmates Aug 2024 - PresentAs the Operations Manager at Bnbmates Holiday Home Company, I oversee a distinguished portfolio of premium holiday homes, delivering impeccable service and operational excellence across exclusive luxury residences in prime locations with breathtaking views. My primary focus is to ensure flawless operations while driving superior guest experiences.I lead a diverse team across front office, housekeeping, and maintenance, upholding five-star service standards. My responsibilities encompass optimizing daily operations, managing revenue through dynamic pricing strategies, and implementing effective upselling techniques. Additionally, I oversee inventory management and maintenance to ensure each property meets our high standards.I leverage guest feedback to continuously enhance service quality, achieving significant improvements in satisfaction scores while effectively reducing operational costs. My role is crucial in fostering team collaboration, aligning our efforts with organizational goals, and ensuring a seamless experience for our guests.With a commitment to excellence and a passion for hospitality, I strive to create memorable experiences that exceed expectations. -
Operations SpecialistDaniels Holiday Homes Jul 2023 - Jul 2024Dubai, United Arab EmiratesManaging Guest Operations with 10 years of rich hospitality expertise, I have mastered the art of curating flawless and unforgettable experiences within the realm of holiday homes. My passion lies in managing every facet of guest services, ensuring unparalleled comfort and satisfaction.In my role, I lead a dynamic team to deliver 5-star service, maintaining the highest standards of excellence. From reservations to check-out, I am dedicated to optimizing operational efficiency and guest satisfaction at every touchpoint. My strategic approach involves crafting personalized experiences, anticipating needs, and resolving challenges proactively.My commitment to creating a welcoming and immersive environment has resulted in consistently positive feedback and loyal clientele. I thrive on the challenges of the hospitality industry, consistently adapting to evolving trends and guest expectations. -
Front Office (Pre-Opening Team)Citymax Hotels By Landmark Group Jan 2020 - Mar 2024Business Bay -
Duty ManagerCitymax Hotels By Landmark Group Jan 2020 - Mar 2024Uae -
Duty ManagerSerena Hotels Aug 2016 - Nov 2019Islamabad -
Shift Leader - Front OfficeMarriott Hotels Feb 2015 - Aug 2016Marriott IslamabadAs a Sift Leader my Responsibilities are:• Organizes and supervises effectively all personnel in the Front Desk Reception Section and ensures the smooth operation of the section.• Ensure all working areas are neat and clean and FO associates are well groomed.• Ensures that all VIPs’ arrivals preparation is completed. Supervises and double checks on VIP room allocations, arrival time and courtesies accorded to the VIPs.• Informs the FOM/AFOM/Duty Manager immediately of emergency situations requiring management representation, such as fire and accidents.• Takes actions within his responsibilities on credit problems, billing instructions and cash paid outs in the absence of Duty Manager.• Maintains the daily checking of the “Over Credit Limit Report” and informs the Duty Manager of any difficulties in the collection of deposits or payments.• Check the reservation file for special billing instructions, messages or letters for expected arrival guests.• Handle all group arrivals and closely monitors preparations and billing instructions of such groups.• Ensures that he/she is fully informed of all the hotel policies and ensures that the Front Desk Assistants comply with such policies.• Double checks and investigates all room numbers which appear in the Housekeeping Room Discrepancy Report. Then informs the Assistant Manager for necessary actions.• The Front Office Shift leader reports directly to the FOM/EAM concerning the operation of the office. • Check and closely monitor the check in and checkout procedure to ensure the smooth operation.• Attend all guest complaints immediately and intimate corrective measures and ensures guest satisfaction.• Maintains a high degree of morale among the personnel in the Front office section.• Guide & Train all new employee of Front Desk about Check in & check out procedures, cash report maintenance, charge sheet and smooth shift hand over with proper follow-ups• Daily report extraction and maintenance. -
Ays-SupervisorMarriott Hotel Islamabad Feb 2014 - Jan 2015Marriott Hotel IslamabadAs AYS-Supervisor in Marriott Hotel Islamabad my responsibilities includes:1- Checks and ensures that all long distance calls, messages, orders charges are correct.Is responsible for resolving problems regarding any charges which guest may dispute.2- Is responsible for all telephone, telex and facsimile equipment in the hotel and coordinates with the Telecommunication authority for any work done.3-Maintains the good running of the paging console and inform the Front Office Manager in case of repair required.4- Reviews and updates periodically internal telephone directory5- Assist the Front Office Manager in the selection and evaluation of staff and recommends termination of staff when necessary.6- Works closely with the Assistant Manager in relation to guest service.7- Has full knowledge of all emergency procedure & represent the telephone section at all front office meetings.8- Guide & Train all employee of AYS about Food order taking, Call handling & Daily report extraction and maintenance.9- Proper complaint handling and maintaining its feed back from guest and concern department10- Supervising daily inter departmental meetings -
Customer Care ExecutiveUfone Mar 2008 - Feb 2014Ufone Cops House, IslamabadMy responsibilities includes:• To Facilitate Customer on First Call Resolution• Sale of New Connection• Mobile number Portability (MNP)• Per ToPost conversion• Sim delivery at door step • Call back to the Customer• Responsible for managing daily customer operations and procedures related to the company sales objectives.• Maintaining timely and proper co-ordination with clients.• Serving customers at Front desk in service center. -
CsrCallcept B.P.O Feb 2007 - Feb 2008Satellite Town, RawalpindiMy responsibilities includes :• One month experience as a CSR in Outbound on International Projects.• Three months experience as a CSR in Inbound services for GSM Liberty which is worldwide best unlocking company.• One year & eight months experience as Team Lead in Inbound for GSM Liberty which is worldwide best unlocking company. My job as a team lead is to control all the agents and providing online solution/help to the customers which are transferred to the senior supervisors for technical support about unlocking software and customer are from worldwide as GMS Liberty is Canadian base company which deals world wide mobile unlocking.
Haroon Aziz Skills
Haroon Aziz Education Details
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AiouA -
Rawalpindi College Of CommerceMathematics And Computer Science -
Saint Mary’S Cambridge SchoolScience Group
Frequently Asked Questions about Haroon Aziz
What company does Haroon Aziz work for?
Haroon Aziz works for Bnbmates
What is Haroon Aziz's role at the current company?
Haroon Aziz's current role is Operations Manager | Luxury Holiday Homes Specialist | Front Office & Reservations Expert | Driving Operational Excellence, Team Leadership & Superior Guest Satisfaction | 12+ Years of Hospitality Management Expertise.
What is Haroon Aziz's email address?
Haroon Aziz's email address is ha****@****els.com
What schools did Haroon Aziz attend?
Haroon Aziz attended Aiou, Rawalpindi College Of Commerce, Saint Mary’s Cambridge School.
What are some of Haroon Aziz's interests?
Haroon Aziz has interest in Social Services, Children, Web Designing And Programming, Civil Rights And Social Action, Education, Environment, Team Management, New Technologies, Science And Technology, Human Rights.
What skills is Haroon Aziz known for?
Haroon Aziz has skills like Computer Proficiency, Hospitality, Team Management, Team Building, Team Leadership, Cross Functional Team Leadership, Continuous Improvement, Learn New Software Quickly, Performance Motivation, Team Motivation, Problem Solving, Flexible Approach.
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