Haroon Hafeez Email & Phone Number

Lahore, Pk

Lahore, Punjab, Pakistan

Leading Digital Transformation Programs in various Punjab Government departments:- Key Technical Member & Lead of Project Management Unit (PMU);- Responsible to set the Digital Transformation Program Objectives;- Responsible to decide and Lead the development of digital transformation Strategies;- Formulate, organize and monitor inter-connected IT projects; Coordinate cross-project activities;- Develop and control deadlines, budgets and activities; Apply change, risk and resource management;- Lead and Evaluate project managers; Responsible for the program’s stakeholders and vendors;

Lahore, Pakistan

Leading operations in Middle East Regional Technical Assistance Centre (ME-RTAC), ensuring effective and compliance maintenance, technical support and customer management:- Established Middle East Regional Technical Assistance Centre (ME-RTAC) in Pakistan;- Managing product-line technical support business operations for all Customer Groups in Middle East Region;- Established RTAC work flows and SOPs; - Formulated Responsibility Matrix; defining Role of each Stakeholder involve, i.e. Customer, RTAC CSEs, Local office FSEs, Customer Network CTOs/SPMs; resulting into process optimization and service improvement;- Analyzed Customer issues, prepared stats and finalized the expected workload;- Prioritized and coordinated with ME Customers to gradually shift to RTAC;- Analyzed expected work load and prepared HR Plan for required SMEs in RTAC;- Leading and managing End-to-End Hiring of Technical Resources for each Telecom product-line;- Task Management within team to efficiently maintain SLA for all CGs and ensure Quality KPIs achievement;- Daily meetings with RTAC Product teams to ensure progress on Customer issues;- Leading Critical Interaction with Huawei Rep. office management for smooth operations and support on Customer issues;- Based on organizational goals, set clear targets, plan, organize and monitor team performance through following the performance management processes and where necessary, initiated corrective actions and training needs to cover short-falls in performance and capability;

Lahore, Pakistan

Lead MS Operations of Ufone IT in close collaboration with Ufone senior Management:- Lead Improvement projects in Ufone to bring improvements in Network & operations and got appreciation from Ufone Senior management; - Lead Monthly Status Meetings (MSRs) with Ufone GM & SM;- Managed efficiently to guarantee continuous quality service delivery as per agreed SLAs;- Ensure Service Level Meetings with Customer are timely conducted;- Ensure Zero Man-made accident; Ensure Zero Critical complaint;- Ensure the Critical incident SOP is being followed up with Customer as well as within Huawei Management;- Close coordination and collaboration with Ufone Non-Huawei Vendors to resolve Trouble Tickets and issues in Network; - Manage the MS-Team to support the issues instantly working closely with Customer team;- Manage Network Inspection, Precautions, Rectifications, Contingency Drill and Maintenance tasks;- Conduct Mentoring sessions with team; Manage the Competency building of team;- Direct reporting manager of technical team and recommends required HR actions and performance appraisals;

Lahore, Pakistan

Lead IT Application and Software department in Central Region of world’s largest IT/Telecom service provider ensuring effective and compliance IT solutions and services to telecom operators including Jazz, Warid, Zong, Ufone, Telenor and PTCL: Key Responsibilities include:- Take new initiatives, manage service delivery, implementation and maintenance of infrastructure, information systems and end-user IT applications, to orchestrate the level of reliability, availability, safety and quality required by the organization and external customers;- Represent the area of IT in developing technical account strategy with Senior Management;- Act as primary point of contact with customer C-Suite executives and other major decision makers; - Build and maintain strong and positive customer relationship at various levels;- Managed Maintenance and Support efficiently to guarantee continuous quality service delivery as per agreed SLA with customer;- Lead regular Service Management meetings and all critical customer interactions; - Assumed Customer Solution Responsible (CSR) role and lead Solution Architect team;- Develop technical presentations and proposals; lead and perform customer presentations;- Responsible for IT-BSS Solutions Pre-Sales & Delivery;- Close coordination and collaboration with colleagues in IT Service Management, Production Management and Process Management to improve and develop IT solutions and services;- Direct reporting manager for technical teams and recommends improvement plans, training needs and required HR actions.MAJOR ACHIEVEMENTS:- Ensured Collection of long pending account receivables (USD 6-7M) and regularly contributing to achieve organizational revenue KPIs;- Managed and successfully delivered multiple IT projects E2E, involving infrastructure, information systems and end-user IT applications and various professional services related to Huawei IT-BSS/VAS/IN products, i.e., TABS, EVC, VAS cloud and Mobile Financial Systems;

Lahore, Pakistan

Managed and successfully delivered Huawei IT-BSS Product TABS (Telecom Advanced Business Solution) at Warid Telecom. TABS is an IT-BSS product involving full Billing Operations Life Cycle and Customer Care Modules including Provisioning, Mediation, CRM, Rating, Incentive, Billing, Interconnect and Roaming.Key Responsibilities were:- Work in close coordination with Business Users. Analyze Business Requirement, Gap Analysis, Scope agreement and finalize functional specification documents (FRS, ISD, LLD, HLD, BPD, BRD etc); - Document workflows and results of business analysis and obtain sign-off from client on the specifications;- Develop technical presentations & proposals, & perform customer presentations;- Requirement Transfer Meeting with R&D to discuss the solutions;- Coordinate effectively with Customer and Development team for successful and timely solution delivery; - Finalize functional test scenarios, test plans, and conduct SIT/UAT with customer;- Participate in knowledge transfer, documentation & information sharing sessions;- Successful project delivery with post-Live support to Warid team.

Seef, Bahrain

Have worked in Huawei Technologies, Bahrain in Managed Services Team; engaged at Zain Telecom - Bahrain, one of the largest Telco in GCC Region; managed the Implementation of new Business requirements, Marketing Promotions and ensured 24/7 smooth Billing and Customer Care operations for GSM and Wimax platforms at various modules of Huawei IT BSS Product “Telecom Advanced Business Solutions (TABS)”. Key Responsibilities to Manage new solutions include:- Work in close coordination with Business Users to exactly understand their requirements and document user requirements specification;- Identify gaps between the current functionality and the new requirements from Business users;- Finalize functional test scenarios, test plans, and user acceptance tests (UAT);- Successful implementation of new solutions after UAT and business go ahead;- Managed the implementation of the TABS upgrade at the client side;- Provide Post-Implementation Support; Key Responsibilities to manage/ensure 24/7 smooth Billing & Customer Care operations: Provisioning & Mediation - Managed to ensure successful running of Provisioning and Mediation processes; - Managed new mediation setups for Voice, SMS, MMS & Data CDRs;Rating & Incentive - Ensured successful running of Rating and Incentive processes; - Managed new rating and incentive setups for Voice, SMS, MMS & Data; - Managed new Marketing promotions, revised Tariffs and other Business user requirements;CRM - Managed to achieve the goal “Customer First” and handling customer related issues at top most priority;Interconnect - Ensured successful running of Interconnect processes both for GSM and Wimax platforms; - Managed existing setups and implementing new changes or ICOs (Interconnection Offers);Roaming - Ensured successful running of Roaming processes both for Inbound and Outbound Roamers; - Managed to implement the new setups and implemented Preferred Roaming Agreements (PRAs);

Lahore, Pakistan

Successfully Implemented TABS6 Interconnect, Roaming and Rating modules at the client Warid Pakistan. Key Responsibilities were:- Coordinate with IT Development team for successful solution and timely delivery; - Implement the Mediation and Rating setup;- Perform thorough Testing for this revised Mediation and Rating setup on sample traffic to ensure meeting the targeted requirements;- Perform Parallel run and Reconcile the parallel run data with the existing data;- Provide Post-Live Support to Warid team;

Lahore, Pakistan

Worked in Wateen Telecom (NEPL) as Team Lead – Billing Operations and Support. I was engaged with Sitronics Telecom Solutions (STS) on its BSS Product “FORIS” to Implement Billing Solution & run Billing operations. Key operational responsibilities on various FORIS Modules included:- Implement IT/Billing Solution as per Customer requirements;- Coordinate with IT Development team for successful solution and timely delivery;- Providing support to End Users for continuous service delivery;- Ensure successful Provisioning of commands on the Network Elements;- Ensure successful running of mediation processes and pre-rated files generation;- Voice & Data Tariff Plans Implementation;- Perform real time CDR Testing for each Tariff Plan Implemented;- Managing Bill Cycles, Invoicing & Report Generation;- Interconnect Partner Management; Interconnect Rates configuration for different Call scenarios;- CRM issues handling and resolution;

Islamabad, Pakistan

Worked in Pakistan Telecommunication Company Limited (PTCL) as Assistant Manager and implemented various Business Rules and managed Billing Operations successfully. Key Projects: • Interconnect Billing, Settlement and Reconciliation• Billing and Reconciliation of PTCL Value Added Services• Voice over Internet Protocol (VoIP) Billing• PTCL Billing &Customer Care Project • PTCL Enterprise Data Warehouse /Business Intelligence ProjectKey Responsibilities:- Implementation of business rules for all the Interconnect operators including Land Line PTCL, NTC, LDI, LLO and all GSM operators.- Responsible for the operations for Interconnect Billing, Reporting, Reconciliation and Settlement.- Responsible for the Interconnect Operators’ Claim Verification.- Identify Revenue leakages through in-depth analysis of PTCL traffic/data and inform this to concerned authorities for blocking of such Revenue leakages.- Responsible for the monthly Processing, Billing, Reporting and Reconciliation of PTCL Value Added Services i.e. Calling Cards, PRS (0900).- Responsible for the monthly Billing, Reporting and Reconciliation of Voice over Internet Protocol (VoIP) traffic.- Manage and design revenue sharing reports with all GSM and land line operators.- Participated in DWH Implementation on-going activities. - Interfaced with the users warehouse related issues and coordinated resolution.- Validating logical and physical data models to ensure they support requirements.

Islamabad, Pakistan

The centre was established to undertake research, training and dissemination of Human Resources issues and to advise member governments and states on Human Resource Development strategies and policies. I was selected as the Centre's first Automation Specialist with responsibility for the following:- Automation Needs Analysis for Centre's Automation Strategy.- Hardware Procurement and establishing Centre's Computer Lab.- Networking of the Centre.- Training Needs Analysis of staff.- Training and Capacity Building of staff.- Development of Centre's Web Site.- Software Development for research in the area of HRD.- Development of the Directory of the Institutions in the area of HRD located in the SAARC Region.

Islamabad, Pakistan

Successfully perform data processing, Billing, Reporting and Reconciliation of various PTCL Telco services.

Islamabad, Pakistan

Develop solution for Internet Service provider.

Master Of Computer Science (Mcs), Computer Software Engineering, Object Oriented Programming, Dbms, Project Management, 3.20

Masters Of Economics And Finance (Msc.), Micro/Macro Economics, International Economics, Corporate Finance, Financial Mgmt And Risk Analysis, 3.65