• Monitoring and maintaining the Essential and Non-Essential services• Managing Contractor for the smooth running of building Plants and Equipments.• Perform Compliance and Security Audits• Make sure that OH&S standards are met and maintained• Maintaining Records and Update Building Manager reports. • Liaising with Emergency Services• Prepare weekly roster for Concierge Staff• Monitor Building Management System (BMS)• Ensure that all Plant equipment are operational and upto date• Supervise cleaners and Perform weekly cleaning inspections

- Troubleshooting technical and non-technical issues faced by the residents. - Log, analyse and resolve complaints by residence over phone and in person. - Working as a part of team 24/7 as per roster. - Meet and Greet residents. - Assisting the Residents and their guests. - Escalate the complex problems and complaints to respective areas. - Co-ordinate with Maintenance Staff- Make sure that residents follow body corporate rules. - Locking/unlocking recreational areas. - Preparing daily Activity logs and report and forward to respective manager

- Working as a part of team 24/7 - Managing a team of 5 People onsite - Meet and Greet residence - Providing help whenever they need - Looking after residence problems, assist the guest - Logging complains and Investigate and escalate complaint to respective area - Make sure that residence following body corporate rules - Process Keys in/out, Key Audits, issue swipe/fobs - Process mail packages, issue slips and drop in letterboxes - Book tennis court, meeting room, book cabs for residents - Assist with Move in/out - Assist contractors working on site - Monitors Heating and Cooling system of Building - Locking/unlocking Recreational areas - Monitoring CCTV cameras all the time, Assist security when needed - Preparing daily logs and report and forward to respective managers

Joined ResCom group as IT Manager solely responsible to manage IT Infrastructure where primary responsibly is Administration of Microsoft Small Business Server 2012, Microsoft Exchange 2010, Blackberry Enterprise Server, Database Server.Took active part in the migration of SBS 2003 to to SBS 2012 Exchange 2010 deployed server using VmWare technology.Along with with Server Administration looks after LAN, Desktop Pc, resolve software related problems at user end. Mange Backups using Symantec Backup exec 2012.The major achievement at ResCom was to upgrade End user Setup. Initiated and implemented the up-gradation project of Desktop PC's including planning, budgeting, purchasing and implementation of equipment and software. upgrade user from windows XP to windows 7 and office 2003 to Office 2010. Provide training to end user as well.

May 2003 – Dec 2004 LAN Administrator (Head Office Karachi).Administering LAN for more then 1000 workstations.Installation of Network point when Needed (Cable laying,.Termination and configuration of PC’s)..Support on day to day problems regarding LAN, Desktop Hardware and software.Jan 2005 – Nov 2006IT Incharge Shahdeen Manzil Lahore (Internal Transfer).Desktop PC support for 200 User in a Regional head Office..Administration of Cisco based VOIP Call Manager (software)..Setup and Configuration of Cisco IP phones..Supervision of IT staff for the Region (100 branches)..Selection, Recruitment and Training of IT staff for Different Branches..Setup of Computer Equipment (Pc’s, Servers, Routers) and Installing software for New branch Sites ..On-Site troubleshooting and Support of Servers (ML 370, DL 380) for the region.Nov 2006 – July 2007 E-Mail / Exchange Administrator Head Office Karachi (Internal Transfer).Complete responsibility for Monitoring and Administration of MS Exchange server 2003 having more then 7000 Users..Configuring and maintaining Backup of Seven Exchange Servers..Complete management of e-mail Users..User Support for outlook on-site, via E-mail and Telephone throughout the country for 300 Branches.

Authorized HP/Compaq dealers); In charge for a team of 4 Engineers.Customer support over the telephone and face to face contact.Assembling and Maintaining Compaq Desktop / Laptop PCs and Servers, providing after sale support in Hardware and Software. Network Installation Projects which includes survey of Sites, providing solutions for LAN, co-coordinating with contractors for implementation, configuration of PCs over network & provide training and support to the users.Documentation of day to day Engineer's activities.Install CAT3/CAT5 wiring for both network and telecom purposes.Punch down telecom wiring to 100 pair blocks Construct patch cables and crossover cables terminated with RJ45.Supporting end users online with their inquiries, and problems relating to desktops, laptops, printers and other network applications.Training the engineers on the Microsoft Products and Customer Handling Skills.Resolving escalationsControlling users computer and fixing bugs for MS Office products.Investigating on problematic issues and solutions in lab.Manage rotation duty rosters for engineers.Manage and supervise daily engineer activities.