•Improved operations and resolved problems while delivering exceptional service.•Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.•Built and maintained courteous and effective working relationships. •Delivered exceptional customer service by proactively listening to concerns and answering questions.•Spoke to customers in multiple languages to resolve problems and answer questions.•Actively listened to customers to fully understand requests and address concerns.•Helps fellow team members and other departments wherever necessary to maintain positive working relationships.•Outgoing and professional demeanor with excellent customer service skills Ensuring visitors safety during the visit. •Giving information and helps in solving visitor’s problems.

•Plan and organize travels by booking tickets and manages.•Issuing visit visa, and insurance.•Using promotional techniques and offer different services.•In-depth knowledge of domestic and foreign travel destinations. Resolve travel issues, complaints, and refunds. •Dealing with complaints or refunds (not one of the perks,but someone’s got to do it.•Managing budgets maintaining statistical and financial records planning. •Cooperating with clients to determine their needs and advising them appropriate destination, modes of transportations, travel dates, costs and accommodations.•Providing relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers.•promoting and marketing the business in digital media