Transformational Automotive Leader | Driving Growth, Profitability, Customer acquisition and retention along with Customer DelightWith 28+ years of experience leading multinational automotive companies like Honda, Tata Motors, and Hyundai in India and Nissan, Infiniti, Renault and Mercedes Benz in GCC, I deliver exceptional results in revenue generation, profitability, customer acquisition, and retention. My expertise spans:- General & Operational Management- Profit & Loss Management- Customer Service, Care & Delight- Revenue & Profit Growth- Strategic Planning & Network Development- Marketing & Advertising- Recruitment & Learning & Development- Performance Management- Sourcing & Procurement- Finance, Accounts & Audits- Aftersales Business Enhancement- Workshop Digitization and Global Dealership Space Identity (GDSI) implementation - Team Building & LeadershipMy Strengths:- Turnaround specialist with a proven track record of success- Cultivating a culture of honesty, integrity, humility, teamwork, and respect- Empathetic approach, driving team success and stakeholder relationships- Proficient in navigating complex challenges with creative solutions- Led digital transformation projects and improved customer experience across multiple touchpoints.- Implemented CRM systems and analytics tools to enhance customer satisfaction and retention.- Extensive GCC markets experienceMy Achievements:- Consistently delivered revenue growth and profitability in various roles- Developed and implemented successful business plans and strategies- Built strong relationships with dealers and distributors, leading to successful network expansion- Implemented a multi-vendor system, increasing sales and profitability- Reduced operational expenses through technology upgrades and process improvements- Managed fleet operations of 3500+ cars and initiated Multibrand expansion to other markets- Analyzed CSI factors to develop strategies for customer retention and repeat businessI believe that exceptional aftersales service is the cornerstone of building loyal customer relationships. By fostering a culture of excellence, innovation, and collaboration, I strive to make a lasting impact on the automotive industry.I'm passionate about leveraging my diverse skill set, academic knowledge and industry experiences to drive transformative growth for organizations. If you're seeking a dynamic and results-driven automotive leader, let's connect and explore how my expertise can contribute to your organization's success.(haroonshaikh_555@hotmail.com)