Cab Controller send cabs off to customers and keep records of all road-service calls. They may stay in touch with the drivers while they are on the road, communicating by phone, computer, or two-way radio. Dispatchers help drivers with problems and answer their questions. For example, they may tell drivers which routes to take to avoid traffic jams. When drivers are involved in accidents, dispatchers call for assistance and send other taxis to the customers.

As a real estate consultant my unique role involved the process of purchasing or selling properties, use to provide clients with value-added services, including asset management, market analysis/modeling, and lease management. My clients were individual investors and business owners.My primary responsibility was to provide clients with assistance throughout the purchasing or selling process in order to help them achieve their goals, Use to provide analyses on current industry trends and possible investments, including varied financial portfolios. Whenever my client is interested in a property, i use to evaluate its current condition and comparatives to determine its worth.

Cater inbound calls and emailsTo engage in a friendly and polite telephonic conversation with the customer and put the customer at ease.To ensure that highest level of quality is delivered based on pre-defined quality benchmarks.Ensure compliance with all company policies, procedures and practices.To speak in an accent that is fully understood and appreciated by the consumer.To follow up with the customer in timely manner making sure call back commitments are fulfilled.To completely understand consumer language and accent and respond to his/her objections in the best possible mannerTo have extensive understanding of FAQs so ensure smooth delivery of information the consumer.To have adequate product knowledge for onward transmission to the consumer to achieve maximum productivity.Verify customers’ personal and billing information; obtain Credit Card information (if applicable).

• Responsible for handling complete life cycle of recruitment using different channels.• To screen, shortlist and evaluate candidates initially on their skills, attitude and interest towards our organization.• Facilitate in organizing and conducting interviews, tests and other assessments.• Conduct interviews• Conduct employee telephonic reference checks.• Manage orientations, training and presentations.• Recruitment/New Hire Process• Participating in recruitment efforts• Posting job ads and organizing resumes and job applications• Scheduling job interviews and assisting in interview process• Ensuring background and reference checks are completed• Preparing new employee files• Completing termination paperwork and assisting with exist interviews• JDS, Performance Evaluations, SOPs & Policies• Maintain daily, weekly and monthly performance evaluations of Business Development

Cab Controller & dispatchers send cabs off to customers and keep records of all road-service calls. They may stay in touch with the drivers while they are on the road, communicating by phone, computer, or two-way radio. Dispatchers help drivers with problems and answer their questions. For example, they may tell drivers which routes to take to avoid traffic jams. When drivers are involved in accidents, dispatchers call for assistance and send other taxis to the customers.

• Responsible for handling complete life cycle of recruitment using different channels.• To screen, shortlist and evaluate candidates initially on their skills, attitude and interest towards our organization.• Facilitate in organizing and conducting interviews, tests and other assessments.• Conduct interviews• Conduct employee telephonic reference checks.• Manage orientations, training and presentations.• Recruitment/New Hire Process• Participating in recruitment efforts• Posting job ads and organizing resumes and job applications• Scheduling job interviews and assisting in interview process• Ensuring background and reference checks are completed• Preparing new employee files• Completing termination paperwork and assisting with exist interviews• JDS, Performance Evaluations, SOPs & Policies• Maintain daily, weekly and monthly performance evaluations of Business Developmentsee less

I have developed and mastered my skills in Reporting, Communication, Time Management, Goal oriented focus, Persuasion, Efficiency, Active listening, Handling complaints, Keeping the details and search solution if needed. During my Job, I was rotated in different sections within the customer services department which are as follow :InboundOutboundCustomer Services Executive Quality and Assurance

Assist the floor manager in planning and implementing strategies, hiring and training sales associates, and also provide research data of stocks and foreign exchange market.Responsibility :-Coordinate daily customer service operations (e.g. sales, orders and payments)Track the progress of weekly, monthly, quarterly and annual objectivesEvaluate employee performance and identify hiring and training needsSupervise and motivate staff to perform their bestCoach and support new and existing Sales AssociatesSuggest sales training programs and techniquesCommunicate with clients and evaluate their needsHandle complaints from customersCreate reports, Research data of stocks and foreign exchange marketMake sure all employees adhere to company’s policies and guidelines